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Lowe's Home Improvement

Lowe's Home Improvement

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3.6 Google Review
4750 Rutherford Rd, Nanaimo, British Columbia, V9T 4K6, Canada
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May 15, 2018
My wife and I were just into the store in Nanaimo. We both have to say that we were very impressed with the service offered by this outlet. Everyone that came remotely close to us asked us if we needed help or if we were finding what we were after. Steve, in the door and window section, was very helpful in finding what we needed. There was also a young fella that told us about the contractors card that would get us 15% off from Monday to Wednesday of this week, and if we got that card our deliveries would only be 40$ within a 50km radius. Impressed? Yes we were. When we paid for the goodies we bought, we received a 25$ gift card because we spent more than 150$. I then decided to buy some “Gone in 30 seconds” for our roof. The young lady at the till said “you need to return what you bought and then buy all of it together so that you can get another 25$ gift card”. Impressed? Yes we were. She didn’t have to save us 25$ yet she did. Basically we got one gallon of the cleaner for free because she was cognizant of what was going in. All in all, we were both very impressed with the service and the people at the Lowes in Nanaimo. We will definitely be back. In fact, we went over to the Home Depot right after this visit and my wife was not impressed at all.

May 21, 2018
It was great .I had help finding heat registers and they had all I need . I also bought right kind of soil and I had help loading from a very nice employee . It was a great day all round.

Apr 14, 2018
I find the staff at Lowe's very helpful. For instance; a part on my faucet broke and the manager went out of his way to get me a replacement part from the manufacturer. They are always friendly and professional every time we go there; which is often.

May 14, 2018
Worst customer service ever! Took an hour and half for them to tell me they were sold out of what I want. Got to Lowes a 5pm to get a hose connector and patio umberla. After seeing no one working in patio section got hose stuff first. Got help right away with that but when i asked for help with the patio umberla he told me I need to speak to seasonal. Waited again in seasonal for service for about 15 to 20 minutes before getting acknowlged by a staff person who was busy with another customer. Waited another 20 minutes for him before giving up and going to Canadian Tire. Canadian Tire was closing so back to Lowes. Saw the same staff person again he apologized for the delay and went to get the umberla. Over 25 minutes later he was still a no show. Spoke with Assistant manager Dan who then told me the umberla was sold out. I asked if i could pay for it now and have it delivered to my home and he said they coukd not offer free delivery. When i asked him why his staffing was so low he said the guy should of asked for help and pointed to another Staff member there. That Staff person walked by me 6 or 7 times without even ackowleding me once! To sum up I spent 1.5 hours in Lowes with my 4 year old on mothers day evening for nothing thanks to Lowes poor service.

May 27, 2018
I have never had a bad experience here. Staff are absolutely amazing!

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Opening Hours

Mon:6 am - 10 pm Open Today
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:7 am - 9 pm