Install carpet came up after 1 year also the company will not give me my product guarantee. They had a problem with the Contractor Greenstone that fired them and know I can't get my carpet guarantee that is due to me. This is what the owner told me, so if you think the install is guaranteed for the life of your carpet or floor you may want to get it in a contract form:
I spoke to Mr. ------ on April 29th, when he called and asked if we would help with an installation related issue on his carpet that we installed in December of 2012. I informed him that there was a one year warrantee on installation, and that we would be happy to look at his problem but there would be a charge for any work done. He declined and asked for the warrantee information from the factory. I did tell him I would put that in the mail, and frankly I did not get to it. So I do apologize for that. Mr. ----- came into the store on Monday May 11th, and asked for the information. According to Wayne and the other salespeople that were here, Mr. ------ was told that it might take a little while to get because at least one of the products was discontinued and would take a couple of phone calls to get the information. Wayne told him that he would get it mailed to him the next day. Mr. ----- was quite upset and while he was using some very colorful language he was asked to leave.
I have put together his information this morning and am taking it to the post office today.
Regards,
Tim Hepper
