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Perfect Floors

Perfect Floors

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2.8 Google Review
21946 Pontiac Trail, South Lyon, Michigan, 48178, United States
(248) 437-2838 perfectfloorsinc.com
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Google Reviews

Refresh Reviews 2.8


Mar 2, 2018
Perfect floors is the best flooring company around. The service from the Williams family was top notch. We ordered the floors for our whole house and were there within a few days and they look beautiful. The install was setup within a week and installers were fast and very professional. Can’t thank perfect floors enough for the great job they have done.

Feb 27, 2018
Competitive prices! Good selection. Purchased carpet and hardwood floors. And they carry Chelsea Plank hardwood flooring... which is from Michigan and beautiful!!

Feb 20, 2018
Horrible customer service. The carpet installed on my steps was crooked. I told them and they said they would make it right. They never did. I guess they are willing to lose the $150 I still owe them. I will never use them again. Horrible customer service. Funny how it takes a bad review to get a call back saying "thought it was taken care of" and "we were busy". Guess what? I'm busy too, but I found the time to take care of it already. I found the time to take pictures and send it to your personal cell phone. I found the time to write this review. Want better reviews? Find the time for your customers! I suspect I will here from you again after this. Don't bother! As I said, I took care of it already. Shameful!

Feb 23, 2018
Horrible customer service. Very little help or information given about options or choices. Customer needs to do own research. Phone calls not answered. No idea when installers are going to arrive. I sure hope the floor looks “perfect” when they are done!

Sep 24, 2017
I called at the end of March because we switched cable companies and they drilled a hole in our wood floors. Perfect Floors had installed our floors initially, so I called them to see if they could fix the damage that was done. They said that they were busy but could fix it, and would give me call to set something up. I never got a call back from them so at the end of May I decided to call again. I talked to Ron who said that they were sorry, they were very busy but he would give my case over to their installers and they would fix my floors. I still never got a call back. I, once again, called the office (in the beginning of September) and once again spoke to Ron who said "I'm sorry we are very busy, but I will talk to our floor guy tomorrow morning and give you a call back. We will get someone out there right away to fix your floor." It's going on 2 1/2 weeks now and I still have not gotten a call back. I guess they are to busy to care about returning business, or good word of mouth. I will not be recommending this company anymore nor will I use them in the future.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 6 pm
Wed:9 am - 8 pm
Thu:9 am - 6 pm
Fri:9 am - 8 pm Open Today
Sat:9 am - 5 pm

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