Kermans Flooring

do not be fooled by the 5 stars. They have people randomly post in hope to raise rating. Firstly my brief employement with them left a very bad taste in my mouth. They use inexperienced personnel who do not speak nor understand English. While their installers are contracted and not apart of their company; Kermans employees are encouraged to overlook minor details unless the home owners say something. They over book and stretch out their workers and pay them far less than industry standard so these "oversights" happen more and more. When I refused to overlook these concerns they very quickly told me that I should not report minor things unless told to. Once reported the office personnel still do not release any details for correction to the installers unless home owners aggressively and lengthy argue that they want it fixed. Basically once you pay them good luck getting it fixed. I raised too many "minor" concerns which was costing them money in labor and materials which caused my release, but personnel who in the same position who regularly missed things was promoted. During my brief employment I came across very unhappy customers who I was told to basically say anything just to shut them up. The builders and customers alike frequently stated they were finally happy someone who knew what to look for and cared about the product was here, but the person who was in the area before me which caused the unhappiness was promoted and I was let go for refusing to overlook. If you want a company that actually cares about your homes flooring like their own; then go anywhere but here. From the Owners response, This is what Kermans means by top service. 1year warranty but refuse to answer calls from both the rep and the COO, tiles cracked, grout completely missing, 🤦‍♂️ Again choose ANY company before this one. Met with a new bender who said most of his business is fixing Kermans fails.

Our visit was so informative, Nichole did everything she could to assure we were making the right decision for our home! Her insight and recommendation ended up saving us thousands while putting in a better product than what we were considering! Thank you for your time, Nichole!

We had flooring installed in our new home in Noblesville by Kermans. Most of the boards were split, large spaces between boards and bad product. They came out and after months of back and forth they replaced the whole floor. They were half way through the replacement and it was worse than the first, bad installer, he didn't know what he was doing (Jose). Kermans (Doug) came out and they pulled out that floor and we had no floor for about 6 weeks in our brand new house. They replaced the second floor but this floor, the third, is worse than the first. The installer told us the wood is bad and the floor is terrible. We noticed the floor was bouncing and boards were sliding leaving large gaps between boards, turns out the boards were not nailed down. Doug came out with another installed and face nailed down the boards, looks terrible. Doug came out again and looked at the floor and agreed it needs replacing but we having heard from Kermans in 5 months now. Worst company for flooring and customer service. Stay away!

These are our floors we had installed by Kermans Flooring 22 months ago. We have been documenting issues, contacting Kermans, even had the mill that manufactured the wood to our home (all during the last 8 months. We wanted a seamless look, no translations strips. We had numerous products priced by 6 different flooring companies. We chose Kermans. How could we go wrong? Even the salesman we worked with had the same floors in his home with no transition strips. I saw his pictures, they looked great! So we had them installed. Within months we started seeing chipping, buckling, and gaps. I have over 100 places on my first floor that are literally chipping apart at the seams. The mill that manufacturers the product came to our home. They could not believe it. They explained to us, these floors should have had transition strips, they were installed well past the length of warranty. Why would any homeowner spend that kind of money on something that wasn’t under warranty? We spent the extra buck to go with Kermans, and trusted their professional judgement on our needs and wants. Kermans says there is nothing they can do. They won’t even return my calls or emails. I have left numerous messages, and nothing. They finally called my husband back and told us to get a lawyer if we felt like that is what we needed to do. Please help spread the word, show our photos to anyone that is considering floors from Kermans. Their owner claims their faith, honesty, and customer service on their website. What a joke. Very disappointed.

I recently had flooring and carpet installed in all of my downstairs areas. Every person I’ve dealt with there was very knowledgeable, respectful and meticulous. Brad, Mark, and Price were all a joy to deal with! I can’t say enough good things, highly recommend!