Ed's Flooring America

Ed's Flooring has quality products and very friendly people (in-store). However, when it comes down to giving exact dates for delivery and other details, customer service is very poor. I had to call multiple times to get the details of my delivery date and the information was never 100%. I received 3 different delivery dates for one of my items. Customer service is very nice when you are at the store but over the phone they just don't try to help you, the message I got today when i called about the option to return grout i had ordered was, "I have nothing to do with your order so you need to speak with the person who made your order, after they finish with a customer". My question was very easy that anyone who works there should be able to answer. As a local business, a small business, customer service should be paramount. If not, I might as well just go to a big box store. Lastly, you cannot return anything - so if you buy the product and don't like it just be aware that returning is not possible.

Quality products professionally installed on time. Friendly staff.Great job well done.

Beware! Save yourself time / aggravation / frustration / hassle by going with another company. Ed’s Flooring lack of professionalism along with their lack of communication was astounding. It is unfortunate as they are a local area business and I would have liked to continue supporting. However, I’ve completely lost faith in Ed’s Flooring after this experience and hope others do their homework before becoming a customer. It seems this is not an isolated experience with Ed’s Flooring America. Pre-payment requirement: Ed’s Flooring America took full payment up front on Oct 2nd. The up front full payment requirement should have raised some early warning flags. Explicitly discussed and added into the contract that all work was to be performed by Nov 1st. The new flooring ( tile and wood ) was being installed in a rental property with tenants arriving the first of November. Delayed Scheduling: After 3 weeks of zero activity, the installation coordinator ( Jacob ) finally scheduled the carpet / tile removal work to start on Monday Oct 23rd. The new tile installation work was to begin Wednesday Oct 25th and was expected to take 3 days. The wood flooring was set to begin Friday Oct 27th. Sloppy Workmanship: I showed up at the property on Friday Oct 27th to find the tile installer had completed his work, but dumped leftover grout/mortar mix into one of tubs. The mix had started to set and needed to be scraped out with a putty knife. With 2 completely functional sinks at the property it is unclear why the installer used the tub or how he possibly thought it was acceptable to leave a customer’s property in this condition. Failure to show up / Zero Communication: I received a call the morning of Friday Oct 27th from Jacob confirming the wood installer would arrive between 1-2PM. The wood installers failed to show up by 4:30PM, so I began to try and reach Jacob. Unsuccessful, I tried to reach *anyone* at Ed’s Flooring who could help me find out the status of the wood delivery/install. Apparently, Jacob was out of the area and also the only employee who was capable of accessing schedules and installer info. I left the property at 6PM with Ed’s Flooring failing to show up for an appointment they had confirmed earlier that same day. There was not a single communication or phone call from Ed’s Flooring indicating they were delayed or would not be arriving. Unprofessionalism: Headed to Ed’s Flooring Warehouse in Plaistow first thing Saturday morning Oct 28th to find out what happened. Received a text at 9:34AM while in the parking lot from Ed’s Flooring contractor Mike who stated he was 15mins from property. The property is located ~40 miles from Plaistow, NH. I informed Mike the earliest I could get down there was 11:00AM and I had received no advanced communication/notice he was heading to the property. Mike stated he was simply driving back to the warehouse. Spoke to Ed’s Flooring Warehouse employee Ryan whose unhelpful response was ‘Do you deal with contractors much?’. This was apparently Ryan’s attempt to justify his company’s failure to show up to a confirmed appointment combined with their lack of any basic communication out to the customer. This statement along with the attitude of Ed’s Flooring contractor Mike speaks volumes to how they conduct business. Apparently, others have encountered Mike’s professionalism as well it seems - ( quick Google Search turned up references to him on RipoffReport under Narrow Gate Flooring ) While there were some bright spots with specific staff members, the overall experience was terrible and you can certainly find a more professional company who does not struggle with scheduling, basic communication, and workmanship issues.

Awesome Contractor - honest and they do what they say and on time. First time we ever used them and we will be back.

I was very impressed with the service and knowledge provided by the people at Ed's Flooring. They educated me about some things I was unaware of and helped me come to a decision that fit my specific needs. They really listened to what I was trying to accomplish and were able to accommodate the tight timeline I needed for the installation.