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Builders Custom Flooring

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4.9 Google Review

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11 S Broadway St, Orion charter Township, Michigan, 48362, United States

(248) 814-9663 www.builderscustomflooring.com

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Breanna Goggin

Jul 16, 2018

The first time we made contact with BCF about getting tile floors for our dining room, they said they would be at our house to give us a quote in 1-2 days. 5 days later, Dan finally came to our house, and this was after basically begging the lady at the desk to have someone come that day because they wanted us to wait another few days. Dan came and he did not bring any samples or even show me any pictures of tile they offered. Instead he only asked me if I want porcelain or ceramic, and what kind. I told him I wanted porcelain hardwood tile. He said we would get a quote in 2-3 days at the latest, and we got a quote 5 days later. Now we're 10 days in for just trying to get a quote. We decided to move forward with it, and when we got to the store to choose a color, the gentlemen there had no idea what we were talking about and it took 20 minutes to even find the tile they quoted us for. Then, the tile they chose for us did not look like hardwood and it was ceramic. We told them that is not what we said we wanted and when we showed them what tile we did like, actual hardwood-looking porcelain tile, it was double the price that we were quoted. What is the purpose of a quote if you price us for tile we don't like and the price you listed is significantly different? Me and my husband told them we do not want to do business with them anymore and left. We never received a call from BCF or Dan, apologizing for any confusion or to even try and make it right with us.

Maureen Moons

Apr 5, 2018

I had to change my review and lower it. After a few short months I floors don't look good. They put such a thin water base coat on as the sealant that it's already worn out. In like eight months! They knew it was high traffic area, I asked for something durable and was willing to pay. It was a waste of money using them.

Michael Molnar

Nov 23, 2017

What an Amazing job, Builders Custom Flooring did. In such a timely and friendly manner. And the installers, props go out to you guy's, Josh and Chris. Thanks again

Susan Lieder

May 12, 2017

Builders custom flooring was professional from the beginning to end of our job. Prompt, hard workers , experienced in how to handle the huge job of adding new hard wood to our home, blending w/ the old & matching the stains beautifully, worked tirelessly each day. They kept us informed every step of the way, & yes finished the job on time, no excuses. Though we had to make allowances to or living situation, the process never once held us hostage. Crystal came in @ end of job to clean any residue left in our home. She was amazing too. Highly professional, she explained the care of our new floors. She left our home spotless& , made sure we were happy w/ the job. I can not say enough about Builders Custom Flooring I highly recommend them, would use their expertise in a heartbeat .

Enos Genaro

Jul 24, 2017

We had water damage to our floor in the kitchen only but needed to refinish all the way into the master bedroom. Builders did an outstanding job working with us on color selection and finishes. We were very pleased with the job they did and their professionalism and would highly recommend them.

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