Lumber Liquidators, Inc.

I found the quality, service and prices to be exceptional. They helped to make sure I didn't purchase the right products and finishes for the job I was doing. I will be back for sure.

Probably one of the worst run businesses I’ve ever been to. I would give zero stars if possible. I came in to check out some flooring and inquired about getting my house measured and the total cost of the job. I was told I had to pay for the estimate and someone would call me within 24-48 hrs, which was fine, the cost of the estimate was reasonable. Fast forward 3 days later, I didn’t hear anything from anyone, so I called the store. They said they would contact someone immediately to give me a call, which was fine. The next day at 10pm, I get a TEXT message, from the guy saying I’m from lumber liquidators and nothing else. I respond back to tell him I paid for an estimate and I would like for him to come by that week if possible to do the estimate. A week goes by and I hear absolutely NOTHING. I called the store and told them what happened and asked for a refund. They tried to make an excuse by saying oh well have someone come out the next day to do the measurement and again NOTHING. Going into week two I called and was like i would like a refund it’s been two weeks for an estimate can I come right now. The man on the phone reluctantly agrees. I get to the store, the Manager tells me he doesn’t know how to do a refund and to come back the next day. He then goes on to say if you want I can send someone tomorrow. I told him, if it takes you two weeks to send someone after I’ve called 3 times then imagine how long a 2 or 3 day job will take. When I came back in for a refund the Manager and associate were extremely rude and when they asked for the person I was dealing with ended up going “oh it’s him again” I don’t understand how a company like this can employee such a useless contractor, even after this isn’t the first incident. Text messaging a customer I find is a bit unprofessional. Another thing that blows my mind, how does a manager not know how to do a refund? I have worked in retail and every manager I’ve worked with is the main person to deal with the refunds. I cannot speak for the other locations but this location is absolutely lousy. They lack professionalism, customer service and competence.

I went in today to look for flooring to replace my current hardwood. I did some shopping around but the service, I received was exceptional. The gentleman that helped me was Fred and he took his time explaining the difference between the flooring, price, quality, installation, delivery. I had many questions and am not handy so he took his time explaining in language I can understand. I still haven’t decided on the floor and did not buy, he advised to call him or drop by if I had further questions. I really appreciated Fred’s patience and knowledge. By far he was the best from all the other places I have visited. Thanks very much Fred, really appreciate the time you took today to help me. You were awesome

Shout out to Sam and Fred - we have fantastic customer service in LL in Mississauga. They are professional and very helpful in guiding us to choose the right flooring for our family and hallway. LL has a wide variety of flooring to choose from and the prices are reasonable. Highly recommended.

J.F. was amazing; provided such valuable advice, went above and beyond to get me the best price possible. Customer for life, can't recommend enough. Thanks very much to the awesome team at Lumber Liquidators Mississauga for taking such good care of me!