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The Home Depot

The Home Depot

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4.1 Google Review
391 College Heights, Watertown, New York, 13601, United States
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Mar 3, 2018
My other half is/was deploying and our washer and dryer decided to quit on me. My first thought was Home Depot to buy an appliance. I looked up what I wanted and called the store. They confirmed they had what I wanted in stock for pick up today. The associate said that normally they don’t have them in stock but they did have the washer I wanted. We loaded up our 4 kids and went to get it. When we got there we learned it was a refurbished model, then SURPRISE, and it was the model up so it was more expensive. We were going to get it anyhow, at a $300 higher price difference even refurbished, as long as the manager would agree to sell us the floor model. The very sweet associate went and asked. The “manager on duty” (I was told it was not the store manager) wouldn’t sell us the floor model dryer under any circumstances. Even though we drove 30 minutes there on the promise that they had the model in stock I wanted to take home today (which they didn’t have) and they would have made over an $1800 sale!!! Moral of the story, even though this Home Depot is in a Military Instillation town and they “Say” they support the military, the management is not in ANY WAY friendly or understanding of an active duty military family and their needs as their soldier deploys. I was HIGHLY disappointed. I wish I hadn’t wasted my time (which is VERY precious with my soldier leaving) or my gas to go to this store. I do not recommend shopping here.

Dec 30, 2017
Home Depot is a great place to shop. They carry a huge selection and often carry items that I just can't find elsewhere. I find that they are usually marginally less expensive than Lowe's, and are usually much less expensive that the local hardware stores. The layout of this particular store seems a little dated, but it's not a big issue. All my 12 volt tools are Milwaukee, so I find myself shopping for those tools here. Overall, a great shopping experience. The staff is always very helpful and friendly, and there's always enough staff around.

Apr 12, 2018
No respect from receiving office. For two pallets had to wait until next day. She forgot that i am a human i need a sower,food .... thanks so much

May 28, 2018
Found almost everything I needed with only a little help. Fast and friendly.

Feb 15, 2018
Staff is always friendly and asks if I need assistance. Store is clean and neat. Restroom very clean.

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