Lumber Liquidators, Inc.

We had a fantastic experience purchasing our new bamboo floor. The staff was very friendly and helpful. They answered all our questions and made really good suggestions. The lady on the checkout was super professional, initially we were supposed to pick it up from another location, but she called us minutes after our purchase to inform us that we could get it delivered to their locations which is closer to us. The quality of the floor and wood is great. I highly recommend this store and would definitely come back. They really go above and beyond to serve their customers.

since day 1 everything went wrong: location for new floors: basement- den, 2 bedrooms, hallway, and laundry room reason for new floors: appearance and strange dip in floor that needed repair BEGINNING: -took 3 different days to get measurements for flooring (causing my dad to miss 2 days of work). we also pointed out the areas of concern where we suspected damage to be repaired. they said they could fix it. -took several weeks to get quote even with repeated phone calls, email, and store visits -told dad that we shouldn't use these people but he ignored me -arranged flooring to be delivered (they charge for delivery) but they only delivered to the door making my dad, who has a bad knee, to carry the boxes downstairs -dad and i removed old flooring/trim to save money. we found rotting sub floor and 3 board of quick fix particle board that were disintegrating (hence the dip in floor) -told store about it and they assured us they could fix it with plywood -we also told them that certain furniture (1 bed, 2 dressers, 1 couch, and a media unit) wasn't able to be moved out the rooms where the new flooring was going. we were told that was OK INSTALLATION BEGINS: -Imad did the flooring -complained about furniture and refused to put flooring under laundry machines (things we were told previously was perfectly ok) -went down after first day and saw that he had started putting the flooring ontop of the rotting floor -didn't rip it up or repair it -we ripped up 2 of 3 particle boards that were in the worst condition and asked Imad to rip up the last one and also replace it with plywood -Imad replaced the 2 ripped up board but not the 3rd and put flooring over it -could see the particle board was still there but Imad kept lying saying that he had replaced it -we demanded a new installer but Lumber Liquidators refused and just sent an additional man with Imad -neither one took initiative to come and ask questions (i was just upstairs and they could've called my dad whenever) -would make mistakes instead of asking what we wanted and wouldn't repair them afterwards -went down to tell them i was leaving for an interview and to call my dad for any questions. i was then bombarded with question after question that they could've asked me hours ago before i had to leave. -after the questions Imad insisted i sign a paper saying the job was done, even though it wasn't -i told him repeatedly i don't think i should sign because i wasn't the one paying but Imad insisted -i signed because I really needed to leave and my anxiety of my interview was getting worse and worse -i called my dad on my way to the interview to tell him what happened. FINAL PRODUCT: -there were pieces of trim that weren't installed properly or weren't installed at all -they refused to do the flooring under the laundry so that isn't complete (i agreed to it not being finished because i wanted them out of my house) -after looking at the bill we realized we were overcharged and demanded the amount of money it was going to cost for our contractor the finish the job. -after weeks of calls, emails, and visiting the store they finally gave us the amount -a bit after we received the amount i realized the flooring they sold us scratches like crazy. i can't even pull in and out of my sewing chair (which has felt protectors on the feet) without the floor scratching -this whole thing was a disaster

The Manager and his Team are absolute professionals. Not only do they display awesome product knowledge but also they exhibit superior customer services skills which are second to none. Shopping there is an audiovisual delight. Kudos guys.🤗

ThIs is one of the finest place to buy flooring for your house or any commercial properties the staffs were at their best and give me the best deal with good discount the staff are immensely knowledge and know what they’re doing I would surely recommend this to everyone sincerely. thanks to the store manager Ashok and assistant store manager manu varkey for giving me the best deal at the best price in market with no compromise for quality.

Knowledgeable and great service. I expected more displayed samples