Exotic Stonewood Flooring

Horrible horrible customer service. Was told 2 week delivery, then they postpone to 4 weeks for only partial of our order then another two weeks for the rest. Due to this delay, our contractor left to work on another job and everything pushed back. When we pick up remainder of our order, there were two boxes of different colour floors in the mix. They refuse to come pick them up and refused to give refund unless the boxes are back in the warehouse. It was their mistake why should we bring them back to the store for them. It has been over a month since the error, and still no resolution. And also how did she come up with calculation for wastage.... 7 extra boxes we can't get refund for... or 35% restocking fee. Update: 1. because of your delay in supplying the flooring, our contractor had to leave and come back and delaying the install. We picked up first batch on April 8, 2nd batch on April 20. We informed you of the wrong boxes on 23rd. And you said you would arrange for UPS to pickup. Because of this delay, our contractor just finished the flooring last week. 3. Withholding refund for wrong product issued is illegal, why should we drive your mistake back regardless of the compensation you offered. And you said you will arrange UPS to pickup, and we are still waiting. 4. You know we kept the boxes inside the house, because your drivers refused to deliver them into the HOUSE when our garage was packed with construction materials. 5. We appreciate your price on the product, however, that was offered before all the LACK of service you provided. Just because we received good price on the product, we deserve the poor service your provided? Having to go to your warehouse twice to pickup products that you don't have ready for us. Then give us wrong product, then refuse to refund until we return the product? You know we have no use for those 2 boxes and you said you will arrange UPS to pickup. We are still waiting. 6. The amount of time you spent replying to this review, you could've replied to our text or returned our calls.

Sales person are very knowledgeable and very helpful! I received lots of valuable information that no other stores able to provide to me.

Pricey and poor quality products. DON'T BUY FROM THESE GUYS!

Exotic Stonewood Flooring had great prices and the staff were very knowledgeable and polite! I recommend this flooring store to everyone looking for a great price and great products.