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Downtown Flooring Co. Ltd.

Downtown Flooring Co. Ltd.

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3.3 Google Review
1222 Fewster Dr #Unit 9, Mississauga, Ontario, L4W 1A1, Canada
(416) 703-1050 www.downtownflooring.ca
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Mar 27, 2018
Worst company to deal with. Poor communication, lack of business ethics, backward business logic, no commitment for clients Very poor timing, never kept the appointment Poor workmanship Time for this business to close the doors, not sure how they survived this long.

Dec 17, 2017
The workers are lovely, hard working guys. The owner, complete opposite. Don’t waste your time or money, his customer service is atrocious. He completely ignored our concerns even though we showed him the photos of the missing patches of carpet in our home after the install and terrible workmanship and he completely ignored us. His communication skills are a joke and I wish I went with a company who valued its customers instead of just trying to make a quick buck. After 3 weeks of trying to go back and forth and having him cancelling five minutes before a scheduled time or just not showing up at all with no phone call, we finally had a worker return to our home. I wouldn’t recommend this company to my worst enemy.

Apr 13, 2017
Downtown Flooring had done work for me in the past and because of my excellent customer experience I went back to them for work on two properties back to back- hardwood flooring and carpeting. This is an amazing outfit- very professional, efficient and committed. The whole team is friendly and highly experienced. However, their Manager, Eric, is a super guy with outstanding managerial abilities. He conducted both the jobs with precision and completed them on time. The quality of work was first class. Furthermore, he is not a fussy guy and showed a lot of flexibility to keep me happy. The one thing that stood out and impressed me the most is that everyone showed up on time. Greg for carpeting measurement, Karesz for hardwood measurement and the workers who were assigned to the job. This is a unique feature. In my book, anyone who shows up on time is bound to be a professional and a good worker. That is why the two jobs they did for me were conducted like clockwork. The company prices are competitive and they have huge variety of products to suit all types of customer. The entire team assisted and guided me and are ready to give their opinion based on their vast experience in the filed. I went to Downtown Flooring the second time and I was not disappointment. I would be referring them to all my friends and family members.

Apr 21, 2017
I recently bought a new condo and the floor flooded after we closed but before we took ownership. The insurance company received a quote from a different contractor, and the quote was ridiculously high, the options they offered were terrible, they tore up the floor to get a sample, and after a month of back and forth told us the floor sample I picked from the ones they offered wasn't available. I immediately cancelled that contractor and took a cash settlement. Karesz from downtown flooring was able to come to see the unit and quickly came up with a three-staged approach to check for damage, clean / fix what was needed, and then fix the ruined part of the flooring as cost efficiently as possible. In the end, his team was able to pull up nearly all of the flooded boards, confirm there was no damage / mold, patch the flooring that was damaged by the previous contractor, and have everything cleaned up and ready to go in a couple of hours. Couldn't be happier!

Jan 5, 2017
I dealt with this company recently and had a very negative experience. 1) The installation happened 3 days late. 2) The installer arrived late on installation day. 3) There was 1 installer rather than the 3 promised. 4) It took the installer 8 hours rather than the quoted 3 hours . 5) I had to change the delivery and setup of furniture for the room where the flooring was being installed 3x due to the installation delays. 6) The installer left a broken floor part 7) The flooring looks very different from each other While Greg (an employee) is very pleasant to deal with and always polite, the service itself in my personal experience was very poor. Despite contacting the owner for some type of resolution on this issue, he has effectively ignored our concerns. I would not recommend this company.

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Sat:9 am - 4 pm

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