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Lowe's Home Improvement

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3.8 Google Review

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248 Northern Ave E, Sault Ste. Marie, Ontario, P6B 4H6, Canada

(705) 945-7985 www.lowes.ca/store-locator/lowes-SaultSte.Marie-3276?utm_source=Yext&utm_medium=Lowes&utm_campaign=SaultSte.Marie

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Refresh Reviews 3.8

Patti Mackenzie

Apr 26, 2018

Had to walk up to two different staff members who couldn't be bothered to look up at me . First one told me what aisle to go to and because I needed to ask questions had to find another associate who was end of next aisle. He clearly saw I was approaching but again didn't look up. I needed questions answered on iltra violet water purification system. Not knowledgeable,not willing to seek answers. And the answers I received were ridiculous. Asked about replacing light bulbs and his answer was ' can't tell you that if there's a power surge you would have to replace it like any lightbulb. I said most lightbulb s aren't $115. When I looked at equipment myself saw it came with a power surge protection bar. I had come prepared with pictures of my water system in place. He couldn't be bothered to look. He said he had a friend who put one in at a cottage but didn't know if it made a difference. So I took a picture of the display and left. Too bad you didn't make that 400 dollar sale. Bought at a local hardware store with friendly staff.

Chad Mullen

Nov 30, 2017

Went in for a quote. Great experience. Was told to call to place order. Called to order and was told I couldn’t use my credit card over the phone. Was looking to spend almost 4000. Then was told that even though quote said no cost delivery, because I’m 15 km over their minimum I would also be charged delivery. Thought I’d get the wife new cupboards for Christmas, instead she got me ticked off and still on the search for cupboards. Very frustrating. Wish everyone was on the same page with company policy.

Honi soi qui mal y pense

Mar 22, 2018

I'll give an average rating for the store. The reps for their respective areas are spot on like John in appliances and another woman that works in doors. BUT the ladies at the cash need some serious training and attitude adjustments. I only keep go back because the reps in their departments are helpful; I cringe anytime I need to cash out.

Zapp B

Nov 5, 2017

Asked for them to transfer a tool from their store to another and they said I had to buy it online. On the website there is no option to purchase and transfer to another store and, despite Lowe's offering free shipping on items over $50 (this item is $200), they told me I had to pay for the shipping. They tell me Canada North is the salt of the Earth but they are no better than City folk - just lazier. No pride in their work. It shows. Keep it up, you'll shut down like the rest of the big box stores. Going to Amazon :).

john skalko

Dec 9, 2017

Will never go back. Bought bifold door discounted for water damage which wasnt a problem as paint would cover it. But upon goi going to install it found out it was also split and had to glue it. Ad well it was a previous return as top guide bar had been installed and bag containing install hardware was opened and missing parts. As a contractor this cost me a days work as install couldnt be complete same day. Customer service gave me a hard time with them saying that was reason for it being discounted. The discount price was for minor water mark and not a damaged and returned door. Spent 30 minutes just to get missing parts and staff left me feeling that it was my fault. I will keep giving all my business to the Home Depot

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Opening Hours

Mon:6 am - 10 pm

Tue:6 am - 10 pm

Wed:6 am - 10 pm

Thu:6 am - 10 pm

Fri:6 am - 10 pm

Sat:7 am - 9 pm Today