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Lowe's Home Improvement

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3.8 Google Review

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1659 Niagara Falls Blvd, Buffalo, New York, 14228, United States

(716) 831-5990 www.lowes.com/store/NY-Amherst/1883?cm_mmc=YEXT-_-SiteLink-_-1883-_-Lowes

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Refresh Reviews 3.8

Matthew Schultz

Aug 8, 2018

This store is good for home improvement goods, yet customer service at the front desk is lacking. The actual customer service has gone down over the last 2 years and only if I know what I need is at the store then will I go there. In the actual store they are helpful, but customer service does not make it easy. Say you purchased items on 0% financing but need to exchange it... you have to return it and then buy it again. Why is there no exchange... even if you purchase something with cash or card it ends up being the same. If you have a warranty claim that the customer service number, gives you a reference number, the front desk tells you to call them or the manufacturer. Lacking in skills and always somebody new at the desk.

David Milewski

Sep 18, 2018

Another great visit to Lowes! Always check out the clearance items! Great and knowledge staff. Usually have everything I need. Plus they will order and deliver anything I need. For all sized jobs from construction to home improvement and remodeling. Even have special parking for order pickups.

Lisa Hunt

Sep 1, 2018

On Friday night there was this very rude older woman with red hair at the register. There was no reason to be rude as I am just there to check out, not to mention I waited 15 mins on a long line. She told me to hurry when putting my items on the belt. Kept rolling her eyes and seemed very annoyed when nothing was said to provoke her. I did not say anything and wanted to get out of there as soon as possible because I was fuming. Why is she even working there if she doesn't want to be there? Terrible customer service. I hope this is not race based because she was not as rude to the people in front of me.

Jason Scime

May 28, 2018

Great home improvement store. They got everything you need to tackle any home project. If they don't carry an item you need, they can order it. We have placed custom orders here many times, it quick and easy. Employees are helpful and nice to deal with. Returns are simple too. Competitive pricing, and lots of choices.

Brian Toponak

Jun 23, 2018

Three, maybe two stars... This is lawn and garden season, we purchased mulch about 3 weeks ago. They have been out of stock, today it was in stock. So went up to the customer service desk, where they checked, had me sign and drive around to the yard for pickup. Nobody outside, all Gates and entrances locked except by the register. Asked the cashier if this is the pick-up area, he said no go-to the pick-up desk, I explained I was just at customer service and he said go-to the pick-up desk...walk back through the store talk to the pick-up desk, who scanned my receipt and said you're already checked in go back to lawn and garden. So I went back, only now there was a line of people. Lowe's really needs to hire more help, and for the help they do have to make sure they understand the process. This trip took me an extra 45 minutes. Thankfully they had what I needed and finished up in one trip.

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