G & L Flooring Center

I do not recommend them. We went in and they showed us the materials which we picked out but felt kind of rushed by them. Then they gave an estimate which seemed to be good for us. The guy said they will call us in a few day to schedule an estimate in the house which they did call but it took for them over a week to come in an measure everything. The guy who did estimate was also late for almost an hour. It took a few more days for them to send the final price and it was double of what they told us. They wrote down what we picked out but then later they lost one of the pieces of paper where they wrote it down and had to estimate the price of one of the materials.They also told us they could do it in the next two weeks since we had a deadline to move in but then during the estimate they told us they couldn't do it until after the deadline. Very unprofessional and overpriced. Do not use them and waste your time!

After going to Lowes, Home Depot and some other flooring places my wife and I settled on G&L for our purchase. The owner was responsive, calling back exactly when he said he would, with a great price and willingness to assure we can get the product that we have been searching months for. When we arrived to make the purchase, the gentleman spent close to a full hour of time with us to explain everything and answer all the questions myself or my wife could think of. Will definitely go back!

I was a remodeling contractor for close to 20 years so I always either subcontracted my flooring or bought directly from manufactures. So here I am four years after closing my construction company and I'm remodeling my basement and trying to get it done before Christmas so my wife will in turn be happy :) I went to G&L for a couple reasons. First, they're local (for me). Second, for as long as I can remember, they have sponsored NPR programming. And finally I was kind of anxious to be on the receiving end of great construction related customer service. On the up-side: Paul did make sure that my carpet was installed on the promised day (3 days before Christmas)! On the down-side: His troll of an installer introduced himself as "the carpet guy", then grunted past me as he made himself at home in my house. This project was measured and priced and in writing (twice just to be sure). I was flabbergasted as Troll told his helper how they were going to install the carpet 'around' the washer, dryer, freezer, and random box sitting in the corner. There was no talking about it. Troll obviously didn't want to be there and he was going to make me pay. In the end, Paul and Troll came to some kind of agreement that was to result in my carpet being installed properly. As one might immagine I was kind of afraid to leave these guys in my home without supervision but I had to go to work. When I got home, what I saw was beyond amazing. My house looked like an all out construction zone. There were empty (and half empty) buckets of adhesive. Scraps of carpet, bags, plastic and everything else strewn all over the place. There was glob of half-dried adhesive on my new carpet. Flat out embarrassing. The actual installation was average. I was never asked what color metal edging I wanted. They picked one out for me. There was a seam directly in the center of the hallway that clearly shows. A few weeks after Christmas I went and talked with Paul and to his credit, he was very apologetic. He asked me what I wanted to make it right. I explained to him that all I ever wanted to begin with was a great experience.