Palazzi Bros Tile & Granite

This is my go to place. Also this is a local store and not a big box chain. The staff is always helpful.

Well. Price was too good to be true. Wrong color tiles mixed into 3 of our 15 boxes. One box completely wrong color. 3 weeks lapse between buying tile and install = where we found the problems. Brought back wrong box + 3 mixed in tile. They no longer carry that tile. Uhm..excuse me? We're 70% into our install! They found 3 boxes of identical but not perfect match boxes and asked full price! My hub insisted they make a deal. I gave them the sq ft of my addition. We needed 2 more boxes. Major snafus all around. Never again.

Great staff who will take time and plan your project out with you. Extremely knowledgable and laid back.

We had our bathroom and basement redone last year. We went with Palazzi for tile, granite, and marble after a bad experience with another place when we had our basement flooring installed. Our contractor had his tile guy do the tile and marble installation. Nothing wrong with the tile delivery. We had so much trouble with the marble, though. First piece had deep gouges in it, so we had to wait for more to be delivered. Replacement marble broke during installation because it had been broken and repaired, so it was weak. Next batch of replacement marble cracked during installation due to same issue, but by this point we were several months into a six week reno and left it. Palazzi installed the granite counter and backsplash for the vanity. During installation, were were told the granite we chose is difficult to work with and he wouldn't have recommended it. Meanwhile, no one told us this when we chose it, and it isn't like we went with some weird colour combo or anything. I am sure we could have gone with something else had we known. He said he had to do the back backsplash section in two pieces, and seamed it badly behind faucet so there would be no way to hide with tissue box or whatever. Later, we noticed the back piece was cracked and repaired badly. I am guessing the backsplash broke during installation or on truck and was glued/epoxied here, but it wasn't noticeable until later when glue/epoxy cured and darkened. Had them back and backsplash was replaced without having to seam this time, and guy acted like it was stupid to have seamed it in the first place, meanwhile it was the same guy. He didn't mention the broken and repaired piece when he came back. Neither did I since, again, we were several months into the reno, we were tired of fighting with people, and just wanted it over. So to recap, tile was fine, marble was a huge pain in the rear, and they tried to get away with installing broken and repaired granite. The marble and granite problems delayed our reno by many weeks. I don't recommend them at all.