Update: I did receive a voicemail today from Carl. I appreciate that, but the call informed me he hadn't received the measurements yet. I am upping it one more star for the phone call. Thank you.
I'm sure Carl Francavilla will remember us. Our name is Joe and John. He treated us very nicely and gave us coffee while showing us around. We scheduled a measurement for 3/14, and informed them that this was an urgent job, however we did not give a date we had to have it done because we were willing to work and be flexible with them and this last minute request. The house is vacant and has a lock-box. The gentleman doing the measurement said that was not a problem, he would go and measure and get back with us. However, here we are two days after the scheduled time and I have not received a single call-back or any information. Its possible he went to the house and measured, but I guess I will never know? It is not up to me to chase down carpet after scheduling a measure. We have now gone with Home Depot contractors and our measure is this Saturday. I don't know if they will be any better, but at least I have received two calls from Home Depot since scheduling the measure. To me, this would have been an easy job. There is literally no furniture in the house. Its a large area too, it would have been between $5000 and $8000 dollars for this job even with the cheapest carpet and vinyl. I also contacted Lowes, who promptly called me back and at least had the courtesy to tell me they could never match Home Depot's pricing. I give kudos to them for at least calling. No call, no show really hurts a reputation, whether you're a person or an organization. I wish Independent Carpet One well, and hope they can not make these mistakes in the future. I added 1 star to this review because the coffee was good.
Thanks,
Joe
