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Carpet Collection

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4.8 Google Review

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5939 S Transit Rd, Lockport, New York, 14094, United States

(716) 433-9377 www.carpetcollection.com

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Google Reviews

Refresh Reviews 4.8

Jeanette McCullough

Sep 22, 2018

I went in to Carpet Collection in Lockport today based on positive google reviews. I was there for 5 - 10 minutes. There were three men that at the front desk. Not one of them said hello or asked if they could help me, nor were they helping anyone else. One did yell at another employee while I was there. I’ll find a friendlier place to carpet shop.

steve mancini

Sep 29, 2018

I was looking for an area rug/remnant and just happened to be in that area. Upon entering the store two ladies were sitting at their desks upfront. We were not greeted. Neither said "hello" or "can I help you". We found what we were looking for but had questions. Each time we asked a question we had to go to the desk as no one came to assist us. We went to the desk to make the purchase and the lady was nice and very helpful. When we arrived back at the store to pick up the carpet NO ONE was in sight only the owner in the back office who was dialing on his cell phone. His office was directly in front of us and we were in clear view. He never said "hello", "Some one will be right with you" "Can I help you", etc. For the record, NO customer wants to be ignored. I will admit the selection was good and prices very fair. Customer service definitely lacking. The owner should know better than ignore a customer. After about 3-4 minutes of waiting and being ignored, we finally wandered around and into the back room where we found someone to wait on us. The owner needs to know a few things: 1) NEVER IGNORE THE CUSTOMER 2) WHEN A CUSTOMER COMES IN TO YOUR STORE GREET THEM AND ACKNOWLEDGE THEM 3) THERE ARE WAY TO MANY PURCHASING OPTIONS OUT THERE, AND 4) YOU, AS THE OWNER SHOULD KNOW BETTER-------CUSTOMER SERVICE IS AS IMPORTANT AS THE SALE. I can not say the owner (and we know he was the owner as he was identified by an employee) was rude because he had NO CONTACT WITH HIM, but to have a customer wait in front of him with no employees around and NEVER ACKNOWLEDGE the customer is unprofessional, disrespectful, poor business and to say the very least unappealing and uninviting to do business there again. WAKE UP and be an example to your employees as well as a proper business man.

Darlene Innes

Nov 11, 2017

We have made MANY purchases at Carpet Collection and highly recommend them!!! We have purchased floor tile and back splash tile, which we installed ourselves, and carpeting that they installed. The sales people in the store were very helpful in suggestions and ideas about our choices we are very happy with all our selections. We recently had our carpeting cleaned by them and they did an excellent job!! 5 stars for sure!

Rosemaria Hastings Hastings

Jan 19, 2018

Great experance from start to finish. Staff very knowledgeable. We had four room's done with laminate and livingroom with carpet. Expert installers on both. Highly recommend. Will go back again.

APM INC. Advanced Property Maint., Inc.

Aug 21, 2018

Very helpful and courteous

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Opening Hours

Mon:9 am - 8 pm Today

Tue:9 am - 8 pm

Wed:9 am - 8 pm

Thu:9 am - 8 pm

Fri:9 am - 8 pm

Sat:9 am - 5 pm