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Newell Furniture

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3.3 Google Review

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Montréal, Québec, H2Z 9Y9, Canada

(514) 568-8896 newellfurniture.com

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Refresh Reviews 3.3

Natalya Gomez

Oct 21, 2018

Very poor customer service and rude communication. The table we bought was damaged by them in the delivery process and they will not let us return it or compensate us in any way. The delivery process was also a mess with 2 failed attempts with us waiting at home the whole day each time and nobody notifying us that the delivery was not going to happen. I do not recommend dealing with Newell Furniture.

Al Darragi

Dec 13, 2018

Nice furns and delivery service. ðŸ˜Ž

DAVID GABRIEL

Sep 13, 2018

Worst customer experience ever! I am based in Toronto. I purchased online a sectional sofa (ALESIA Sectional Grey). Few days later, after various calls to inquire about the date of delivery of my items I received the wrong item which wasn't a sectional sofa at all. I called to explain that I received the wrong item and inquired about the immediate corrective actions to be taken. I received a call from a rather rude customer service manager who first denied any wrongdoing and who then contended that the right sofa has been sent but that one piece was missing. I have also been advised that the item I ordered was out of stock and that the only available option was to accept the sofa "as is" or return it and get reimbursed. I have also been told that the item would be picked up when their driver from Montreal is available and that no reimbursement will be processed till they receive the item at their warehouse . When I mentioned that this was not a reasonable option, I have been told that this was Newell policy. No other alternative was offered, the customer agent did not even apologise for the inconvenience and no compensation was even suggested. I lived in Paris, London and now Toronto and ordered online furnitures from various furnitures stores, I never encountered such unprofessionalism and poor customer service. If you are planning to purchase any furniture from Newell, think twice...

Emily M

Mar 23, 2019

This business is closed.

Michael Budziakowski

Jun 10, 2016

Highly recommended for anyone looking for functional, stylish and affordable furniture! The website is easy to navigate - the customer service and responsiveness has exceeded our expectations and the furniture itself is of high quality and durability. We've purchased a bed, entertainment unit and now a coffee table. I think a sofa is next!

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