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Soud's Quality Carpets & Flooring

Soud's Quality Carpets & Flooring

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4.1 Google Review
8440 Philips Hwy, Jacksonville, Florida, 32256, United States
(904) 730-4152 www.souds.com
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Refresh Reviews 4.1


Feb 4, 2018
Extremely professional work done by this company! I would recommend them to anybody looking to get a floor job well done to contact these and only these guys. The representative I dealt with, Bill, was very helpful and knowlegeable throughout the whole process. The actual installers take care of every detail to ensure that the job is 100% perfect. Wonderful company!

Jul 25, 2017
Company Post in the mint magazine about free in home estimates. Lady that answers the phone wants to argue that My better half and I did not want an estimate, We wanted an opinion. Yes We wanted your opinion of what wood would look good in our house and then an estimate of that wood. She did not want to come to our house for the estimate nor the opinion. If you don't want to come to our house, why do you offer in home estimates? Makes no since. The lady was very rude. I would recommend finding another company to provide estimate and install your floor. I will be finding another!

Nov 29, 2016
***edited 11/29. After my initial review, the manager Corey got in touch with me regarding my carpet. He scheduled an installer to come out and fix our carpet at no charge. I am pleased that they finally stood behind their work. Our carpet is like new again. Thank you Corey! After having a mildly pleasant experience selecting carpet for my new home, Soud's has now left a sour taste in my mouth. In July of this year, approximately 1.5 years after having our carpet installed, it started puckering in a few spots. I called the salesperson who sold us the carpet only to have her tell me that the carpet and install only carried a 1 year warranty. I guess I had to be ok with that and asked if we could still have it repaired. She said of course but it would cost us. Fine. Her installer was supposed to give us a call to schedule a time. Nothing happened for a month. I called back to follow up. She then called her installer again and even gave he his number just in case he didn't call. He did in fact call and we tried to schedule a time for the repair. Let's just say he flaked out and my carpet is still not fixed and it's now October. Overall I am not happy with Soud's customer service and follow through. I grew up in a small town where businesses actually stood behind their work. This should have been an easy fix, one of which I was willing to pay for.

Jul 22, 2016
Just had carpet and laminate put in my house and it was a great experience. The guys...CW, Richard, and Jordan arrived on time both days, did a fantastic job, cleaned up and were out of there!. Carol are sales lady came to our house, wasn't pushy and let us decide what was best for us. She was fantastic to work with, and became our friend! She also did a follow up call to find out how it went. I would highly recommend Souds to everyone.

Mar 7, 2017
The experience working with Bruce at Soud's was great. The product was as expected, and the installation crew was very professional. Hank and his crew obviously take pride in their work.

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Opening Hours

Mon:9 am - 5:30 pm Today
Tue:9 am - 5:30 pm
Wed:9 am - 5:30 pm
Thu:9 am - 5:30 pm
Fri:9 am - 5:30 pm
Sat:10 am - 4 pm