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The Home Depot

The Home Depot

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4.1 Google Review
541 W 9 Mile Rd, Pensacola, Florida, 32534, United States
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May 23, 2018
I recently went to the Home Depot on 9 mile road and a mistake was made on my checkout in which the self check machine charged my debit card twice. I noticed it today when I was balancing my checkbook register with my online bank statement. Home Depot fixed this problem on the same day by crediting my account the overcharge. It's unfortunate that this happened, but I have to say I'm impressed with them fixing this so quickly without me having to go back to the store and ask for it to be corrected. I do not know of any company in today's time that would do this. Good job Home Depot! Secondly, I want to make a comment on the review made by Jerry LeForte. I happened to be there at the same time this individual was there. His review is inaccurate of the situation that occurred. He and another individual that was with him acted completely inappropriate in the Home Depot Store on 9 mile on 5/21/18. They both were cursing and screaming at the unfortunate checker, Aretha, that had the bad luck of waiting of those two. They were scaring and putting other customers on edge with their behavior. They did this in front of an elderly lady. Some customers left the store because of them (this was witnessed by myself with products being left at 2 other self check stations with the subtotals still on the machines). Aretha should not have had to put up with abusive customers like those two. I believe they targeted this poor woman because she was female, because she was black (they were definitely low class rednecks), and because they saw an opportunity to create a stink and enjoy such behavior. Had it been a more dominant man waiting on them, they would not have behaved in that way. If individuals cannot act accordingly in Home Depot, they should be shown the door and not be served.

May 21, 2018
Please make sure when you go in there you do not go to the cashier Aretha. She does not and will not listen to a customer who is telling her she has made an error (to my advantage) she was told to charge my daughter's debit card a certain amount she didnt after she told us she did. I told her 3 times I had 29 tiles she had counted wrong watched her count wrong & she still insisted she was right. I was trying to tell her we owed them more money she completely refused to listen. She then got my daughter charged an overdraft fee because she didn't charge her card the right amount of money. Teach your employees to listen Home Depot 9 mile!! This store's other associates can be seriously rude as well. If your not supposed to be working in that area go where your supposed to be!

May 12, 2018
Good place for plants, paint, some house cleaning products, etc. Only 4 stars though because it is next to impossible to find someone to help you. I spent more time looking for an employee to ask a question than I did shopping. Kind of frustrating.

Mar 12, 2018
Fast and easy to find what we needed aside from an item we were having trouble finding. We quickly found an associate that told us exactly where the item was.

Feb 12, 2018
Thanks you Craig! So helpful. I may conquer my home repairs yet.

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