Evan's Carpet City

To whom it may concern, I have already called and expressed my concern with someone at the company today 5/6/17. However I wanted to put in writing and also submit a review of our POOR service. After picking out carpet at your store and having a pleasant experience with the gentleman on the sales floor, we decided to hire your company for the carpet installation job that we needed. But that is where the pleasant experience ended. We were told from the beginning that installation would be several weeks out so the waiting was expected. However once we were given a date a time by your company and calling several different times to make sure all was good on the date of 5/52017 and time between 12 and 1pm, we thought we were on our way to getting the job at hand completed. But much to our disappointment this was and is not the case. The following is a recap of how the job has gone so far (and I say so far because as for 5/6/17 at 4pm the 450 square ft of carpet job is still not installed). After we were given the date and time of the installation from your company we made personal work arrangements and we made arrangements with a company that we hired to due a custom closet job. I took off for the installation and made plans for the closet company to come the following day 5/6/17 at 7am. In addition the room being re-carpeted was completely empty (No furniture, No old carpet, No old pad) absolutely nothing. On Monday 5/5/17 around 2pm I finally reached someone at the company to inquire why no one had shown up for the job. I was told that the rain delayed the job before ours plus the installers had run into some problems. However we were NEVER called to lets us know of the delays. Around 3:30pm I was contacted by Jeff to let us know that our installation job would not take place on the schedule date and time in fact they were NOT coming at all. He suggested that we push back the closet companies scheduled time of arrival by an hour and your company would come at 7am on Tuesday 5/6/17 to start the installation job, starting with the closet. After several phone calls I made the new arrangements with your company and the closet company. But again major disappointment. The closet company arrived at a little after 8am about the same time your company arrived, not at 7am liked promised. Again NO phone call to say you were running late or any type of consideration for client. So we had to apologize to the other company for your POOR service and will have to re-schedule at a later date for their service. Needless to say the closet company was not very happy. It is now 4:15pm on Tuesday 5/6/17, 8 hours later and the job is still not complete. Needless to say we are not happy. This was just the beginning job for us. We are next planning to re-carpet the up stairs about 2000 square feet and were considering your company. However after this THIRD RATE, BELOW AVERAGE, LACK OF KNOWLEDGE, POOR SERVICE experience we will not EVER be hiring or suggesting your company for any job. In fact your company will be the first one I tell someone to NOT hire. I am truly a reasonable person in our case some consideration and a simple apology would have gone a long way, neither which happened. Sincerely Deeana Sorensen

Excellent experience. We moved from almost 7 hours away. Originally, I thought Lowes would be the easier choice because I could pick out the carpet in our old city and have it installed in our new house. I was wrong. Lowes left me looking at other options, and I found Evans Carpet City. I could not have had a more pleasant and convenient experience. They quoted me far below Lowes, measured the house, and installed the carpet within a couple weeks and over the phone. Extremely happy with the carpet and the service we received. I will go back there for any future flooring needs in tha area. Thank you!!

They did the carpet in the front of our store when we did some renovations. Nice folks, and the carpet looks fantastic.