Mohawk Industries Inc

We have had a terrible experience with Mohawk. We purchased their Luxury Vinyl product and installed it in 5 rooms on our 2nd story. The product looks nice but our issue came 2 months later. As soon as spring hit, the sunlight coming through the windows began warping the floor. This isn't the normal expansion you need to plan for, this is 4-8" bubbles anywhere the sunlight hits. These warped panels do not fully recede once the the sunlight leaves the area. It stays warped! We contacted the retailer who sent out an inspector. The retailer told us they had seen this in several cases and was quite common and a problem they are seeing more and more. The inspector confirmed this same thing. When the inspection report came back it said that we should at our own expense and using materials we would be should replace it and then "Install window coverings that could be closed during periods of direct sunlight preventing the sunlight from hitting the floor". That is right, they told us to replace it at our cost and then not let direct sunlight into the room ever again. That is the actual quote from the report. Now, thinking that was ridiculous I asked them to reconsider. After going back and forth many times they told us that they would NOT replace or refund our money although it is clearly defective. I heard multiple excuses. One is that their warranty doesn't apply if the temperature exceeds a certain amount... but then later they came back and said that would only apply for fading and sunlight should be able to shine on the product. They agreed that sunlight should be covered for warranty but then wouldn't actually do a warranty. They asked us to do test after test taking off the quarter round and ensuring appropriate expansion even though we told them again and again this isn't a problem with expansion. So the bottom line is that they didn't want to replace or refund us and there wasn't anything more that we could do about it. Keep in mind that it isn't our batch that is defective, it is the entire product line. So not only should you not use their products, you should not use them if you expect to get any kind of customer service or reasonable warranty. I will never purchase another Mohawk product again and I won't use my local retailer again either since they didn't do anything to help us resolve this issue.

Very nice, very helpful and accommodating. Got on my load immediately. Easy to back into. Beautiful facility!

Mohawk .... The leader in the flooring industry for a reason.

It's the best job I've ever had

they are not in a hurry to load you only in a hurry to lock you in place. Been here4+ hrs already