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House of Floors

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2.6 Google Review

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3301 E Stan Schlueter Loop, Killeen, Texas, 76542, United States

(254) 554-3430 www.house-of-floors.com

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melanie blanco

Sep 4, 2017

The crew I had out to my house did a really great job, the carpet looks terrific. They were nice and courteous. I'm just glad I didn't walk out of the showroom, which I wanted to, because of the gum popping girl at the front desk. One more minute and I would have had to leave, good pricing or not! No one wants to hear chomp chomp smack smack

Indian Roadmaster

Dec 20, 2016

This store installed approximately 1000 sqft of tiles in my newly built house. The workmanship was completely below standards. After moving into the house, I discovered around 45 tiles that were raised above ground and exceeded industry specifications. They replaced the tile and the gentlemen who install them did the best he could but, still not what I would expect. Also, the grout is different colors in too many areas of the house. They also installed the backdrop in the kitchen. Many of the tiles were also raised, the grout is two different colors. Terrible workmanship. NOT WORTH THEIR EXUBERANT HIGH PRICES. Additionally, several wood planks in my hardwood floor are hollow underneath and now they will need to be either filled or replaced.

Elizabeth Boothe

Jan 6, 2017

Guys, I see your commercials daily, and all I can say is cringe worthy. That woman has a terrified deer in the headlights look, has no personality, and takes no breaths as she is reading cue cards. Like she is scared to take a breath and thinks if she hurries through it without a small pause between sentences then she can make a run for it. She also stands stiff as a board as if also to scared to move. A wooden plank would have more of a personality than her. Encourage her to watch that standard insurance commercial and take note on that bubbly lady that smiles and has a bust of energy during the commercials. She can do. If not find a person like the standard insurance lady, or higher an actor who knows what they are doing.

Sarah Rock

Jun 9, 2017

We finally had our grout that was done by HOF looked at by another contractor. He confirmed our suspensions that that grout was in fact mixed improperly. We had HOF tile our entryway and living room. All of the grout is full of holes and gaps down to the concrete. We were told by HOF that our dogs caused the holes. Yes, they did, but only because the grout was too dry. We actually stayed in a hotel to make sure our dogs were off the grout for the time specified by HOF. Think about it. If my dogs nails caused the problem, then why is the rest of my grout throughout my home fine? We did try to talk to HOF, but all they were willing to do was fill in the grout. Filling in bad grout does not fix the problem! It has to be completely redone. Now we have to pay someone to fix their bad work!

Jacob Drumm

Jun 14, 2016

Been a customer here for a few years. Great quality and selection with a wonderful staff who is very helpful and polite.

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