CRT Flooring Concepts

They really like to yell at you and then waste your time. Save your money and go somewhere else. I’m missing chunks of carpet and I got yelled at by them. Wow!! Just don’t do it!

We had our carpet replaced in our home everything went as smoothly as possible. Their price was amazing and the look was exactly what we wanted. Would definitely recommend them!!

When we ordered they told us when it would be ready and where to pick it up (we had a contractor installing for us). When the floor came in they told us 32 boxes where the wrong color so we would have to wait again for the 32 boxes were replaced. (FYI they were not the wrong color, apparently they color name is just different from one branch to the other). Then after the floor was installed we found out it did not include the molding/transition pieces. So we gave them the sqft and Evelyn ordered the pieces and had me pick them up when they came in. When they got to the warehouse there was only 2 pieces but I was under the impression there was supposed to be 3 based off the amount of sqft. So Adam had me call Evelyn when I told him there was a missing piece. Evelyn only ordered 2 not the 3 I thought would be needed. She indicated that was the correct amount. HOWEVER once the pieces were ready to go in my contractor advised we were SHORT a piece! We did need three as I had originally thought. So we had to call Evelyn back again to order another piece. She at first indicated it would be shipped to me, then to her at her location for my convienence, then nope sorry back to the warehouse after all! When we get there to get it, it's not there! Somebody signed for it and it was delivered to them but they can not find it. Over an hour we waited and even helped search for the piece but it could not be found. So we called Evelyn AGAIN this time we advised we wanted it Fedex directly to us ASAP cause this is now the only part of our remodel we are waiting on. Evelyn agreed. Now here we are and STILL no transition piece! Evelyn said she was told by Travis to inform Lane who never told her they couldn't locate it and it would need to be re-ordered! HELLO! I told you this LAST WEEK after we searched the warehouse for over an hour! So where does the buck stop? You already took my money but have yet to provid my purchase! And I'm tired of the excuses . So at this point, no, I will not recommend you and will probably not use you again. Somebody just get me my transition piece, asap!

We went to the Store and Keith immediately helped us by showing some options to install wood floors and replace our carpet in 3 rooms. No pressure, made my wife and I feel very welcome. He set up and appointment to come to our home and gave us a very good proposal. The nice thing about the price is it is one price per square foot to do the job. This includes furniture moving, removal of the existing carpet, minor fixes of the floor to ensure no dips and clicking when walk on it, and lastly the highest quality installation. We are getting an estimate from one other company for our peace of mind in that we have the best deal. That said I anticipate that our go to will be CRT Flooring Concepts (projections show a $2,000 plus savings).

We wanted to replace the carpet in our new house and used CRT flooring services. Keith Knodel was our sales agent. Keith was patient, knowledgeable, and is a pro in this business. Because of him we got a great deal as well as a quick replacement. Let me elaborate: 1. CRT price beat the price by Lowe's, Home Dept, and highly rated Atlas Flooring, and Abbey Flooring by at least 75 cents per square foot. For a 1000 square foot size carpet (a lower-side estimate), the savings are $750! 2. Other competitors will charge you extra for carpet removal, padding, stairs, labor (or some combination), getting estimates but CRT will put everything into the cost of carpet per square foot and yet be cheaper than others. 3. Most of the other companies we went to, told us that it will take them anywhere between 10 days to 6 weeks for replacement. CRT got our carpets replaced in 7 days from selection to old carpet removal to putting new carpet. Postscript: Keith took measurements in our house. Initially, we were skeptical of his estimated size of 1350 square foot. When the carpet installers finished, they were left with a total of 12 square foot of carpet. So Keith was accurate within 12/1350 x 100 = 0.9%. That man, Keith, is a pro. We would highly recommend Keith and CRT flooring!