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Cost + 20% Surprise

Cost + 20% Surprise

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3.5 Google Review
13754 W Bell Rd, Surprise, Arizona, 85374, United States
(623) 546-8088 costplustwenty.com
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Refresh Reviews 3.5


Aug 4, 2018
We shopped many stores, from the big boxes to other, smaller dealers, before choosing Cost + 20% to install our new granite countertops. We'd met Jeff earlier, when we stopped in to discuss the project, and his knowledge and suggestions led us to feel he would be the best choice. Now that the project is complete, I'm certain we chose well. Jeff spent all the time necessary to explain the process, answer questions, and to tour the granite shop with us, assisting in our choice of a pattern that complements our decor. We love our kitchen, and we highly recommend Jeff and his staff at Cost + 20%. Great service, excellent price, and fine workmanship.

Sep 5, 2018
Cost+20% in Surprise is a tremendous choice for your flooring needs. I had been to 3-4 different flooring companies and big box stores before I found Cost+20%. They were extremely helpful in choosing the flooring and coordinating the best grout and baseboards to complement our flooring, plus they were very price competitive. Additionally, Cost+20% has their own company installation teams so they controlled the quality of the installation unlike most companies that use outside contractors for the flooring installation. I highly recommend Cost+20%

Aug 25, 2018
We had someone come out so we could get a quote for our kitchen remodel. He seemed disinterested in every idea we brought up and was constantly assuming about our financial situation. He then left saying he may write it up that day or another day. 2 days later we called to see if there was any progress and he told us he was not interested in doing the job and did not bother working on anything. I don't mind if he did not want to do the job, but some professionalism would have been nice. Tell me you are not interested and we can all move on. If this is what happens even before anything is started, I can't imagine the troubles that would have come up if they actually started the work. Don't waste your time like they did ours. Edit: I am not sure how to respond to the owner that commented below so I will add something to my review. It amazes me how your experienced salesman could shut down so completely once we told him we have family that are contractors, a topic that only came up because of the construction questions brought up while he was here. I believe he was insulting the height of the breakfast bar they built. We said we did not want to go through them and that's why we had him come out. I do not like having my time wasted so I am not about to start wasting someones else's. This whole "family in the business" thing is just an excuse because your employee was unprofessional and failed to do anything resembling any form of customer service/contracting. For anyone else who is reading this please see that this type of "push the blame" attitude is not one you want to deal with when doing business.

Sep 17, 2018
The project manager is an idiot. Her name is Amanda and she is so confusing and has no knowledge of project management. She has horrible communication skills and her personality is lousey. Do not use them, you will regret it.

Aug 6, 2018
My experience delaing with Cost Plus 20 was fantastic. Jeff handled everything for me from start to finish of my remodeled master bathroom. Outstanding Service and support!!

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