Baker Bros Area Rugs & Flooring

We are very satisfied with our experience at Baker Bros on Camelback. Dana Hicks was very helpful in selecting our Laminate flooring in three rooms in our older Ranch style home The installation was prompt neat and very well done. We can highly recommend Backer Brothers on Camelback . Ask for Dana Hicks!

Worst customer service experience I have had in longer than I can remember. My wife and I were shopping for carpet for a room in a house we are buying and visited several retailers. We ultimately settled on Baker Brothers on Camelback because, even though they were slightly more expensive, we thought they would do a professional job. We went in on a Saturday, took some carpet samples and were told we should bring them back the next day on Sunday. That's exactly what I did, and I went in to let Rich know that we were decided on a carpet and asked that he write up a proposal. He wrote everything out on a 3"x5" notepad and it was a little more expensive than what we had discussed the day before, but no harm there, the square footage needed to be upped due to the shape of the room. My wife wasn't with me on Sunday, so I called her to discuss the pricing. She had no issue with the fact that it was more than what we thought it would be, but asked me to get a written quote so that we could discuss it when I got home. I returned to the counter and asked Rich if he could write up the quote on something more official than a piece of scratch paper and his response shocked me so much, that I literally stood there dumbfounded for a moment. He burst out and said "NO! That's not how this works! YOU EITHER BUY IT OR YOU DON'T!" I was speechless for a moment because I couldn't understand where this was coming from. Up until that point he had been very pleasant and I the same. Maybe he thought I was going to take the quote somewhere else to try to get a better deal? I have no idea, but the outburst was startling. I then calmly said, "well, let me at least take a picture of the price breakdown" (the pad of paper he had written it up on), so that I could show my wife the itemization when I got home, and he grabbed the pad out of my hand and said "No! Look, I've done all of this for FREE for you!" pointing to the pad. Really? You calculated what it would cost to provide your service "for free"? Isn't that how it's supposed to work? Call me crazy, but it's 2017 and most people understand that part of business is letting the customer know what your product or service is going to cost and, gee, I don't know, even letting them take a written estimate home to their spouse to talk it over. As he sat down and began to say something else, I was no longer listening and just said "thank you, Rich" and walked out. He lost a $900 sale, but more importantly, I hope that people read this and know what kind of person they are going to be dealing with when they consider spending their money here (I am not certain, but I believe he is likely the proprietor of what is probably a franchise, as there are multiple locations). We will happily be buying our carpet somewhere else, yes, even if it ends up costing slightly more. Welcome to the digital age, Rich.

We had Baker Bros. install wood and carpet in our entire house. The level of service, professionalism and craftsmanship was amazing! Looking forward to enjoying our beautiful home for many years to come. If you have a dream vision for your home, go see Baker Bros.