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The Home Depot

The Home Depot

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3.4 Google Review
Cottonwood, Arizona, 86326, United States
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May 17, 2018
36 years as a carpenter this is by far the most inept home improvement store I have ever seen. This store is either out or does not carry the things most other stores commonly have. The aisles are blocked, the place is a mess and there is rarely anyone around who can actually help you. If you have a return plan on being there a while. Special orders are a complete waste of time. DO NOT SPECIAL ORDER ANYTHING!!! Against my better judgment and based off numerous past experiences I ordered a stove on a Sunday that was promised to be installed on Wednesday. Somehow I knew this was never going to happen. On Tuesday I received a call that they had "broken the stove and weren't sure when they were going to get another". My second mistake was I paid for the stove with cash. When I went to get my refund I was told they would not be able to refund me cash but that I could wait for a corporate check in the mail. The so called useless managers there are like dealing with a computer but less helpful. They all point to a higher level on why they can't do anything. Cottonwood is a small town and are no other home improvement stores in the area so there is no competition, it's obvious the management of this store knows this and why customer service is of no concern to them. If you need to order anything use Amazon, Lowes or another store in Prescott or Phoenix. Even if you have to drive there or pay a little more it will be far worth it in the end.

Jan 20, 2018
This is great Home Depot. The staff is friendly and helpful. We bought a new fridge, washer and dryer here and they had delivery windows available for the next day. The next day, an earlier time slot became available. They called to make sure we were available and had it all delivered and set up in 30 minutes. Great service. As for the store itself, they've got everything you could want from a Home Depot. Highly recommend.

Apr 6, 2018
Not one person in this store has any idea about what they are doing. Flooring department totally botched my order. Promised free delivery next day for their mistake. Next day comes. NO DELIVERY. My installers standing around waisting another day. Unless you want to be completely frusterated I would NOT shop here. Try calling in to talk to a manager.....NO ANSWER. What a joke. Extremely disappointed.

Mar 11, 2018
Home Depot is Home Depot. They are successful for a reason. They are helpful without being pushy . They are generally knowledgeable. Always friendly. Prices ain't bad so when are we getting a Lowe's 😉

Mar 31, 2018
David was absolutely amazing today! Helped us load up a big stack of 100 pavers. Hope Management is watching and that raises are performance based...thank you David!

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Opening Hours

Mon:6 am - 9 pm
Tue:6 am - 9 pm
Wed:6 am - 9 pm Open Today
Thu:6 am - 9 pm
Fri:6 am - 9 pm
Sat:6 am - 9 pm