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Totally Floored

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3.6 Google Review

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2710 N Glassford Hill Rd, Prescott Valley, Arizona, 86314, United States

(928) 772-2222 www.totallyflooredprescott.com

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Ron Lunt

Jul 26, 2018

A little over 2 years ago we had Totally Floored replace the carpet in all three of our bedrooms. Within a year, the carpet had stretched and rippled and we had to have the carpet re-stretched in the rooms. This was not a low quality carpet (4 out of 5 star rating) and we purchased the best quality padding available. Just this last week we had the carpet replaced in one of the rooms - went with vinyl plank - so basically had to trash 2 year old carpet. The entry to this room is a high traffic area and the carpet in the entry was matted down to the level that the ingrained pattern was no longer visible .... and this was supposed to be high quality carpet. I discovered a few other things about the initial install when I removed the carpet. When I removed the tack strip, the original tack strip easily popped up at the nails ... the portions of tack strip that were replaced 2 years ago splintered when I tried to remove them. Obviously inferior quality wood. Also, I found several nails lying on the floor next to the tack strip. I guess the installer had extras so just left them behind. I also found a razor blade between the padding and carpet. Again, the installer didn't bother to remove debris. Lastly, Totally Floored did not do a very good job of measuring. I have about 30+ square feet of extra carpet stored in my garage. Our rooms are small enough that there was no need to seam or match the carpet on install. At $3+ per square foot that's an extra charge I could do without.

Anne Abrams

May 30, 2018

I was so surprised when I opened the door: this store is huge with incredible selections in carpeting, floorings of all kinds, tiles, you name it - they have it! Plus the incredible service they offer, such as consulting to help you choose paint colors in your home and tiles. Definitely a recommendation to any of my clients wanting to remodel their home.

Ken Bender

Apr 4, 2018

Great honest service with our carpet purchase. Very pleased with the entire process: Speedy delivery and expert carpet installation! This renovation has made our home look like new again. Thanks to everyone at "Totally Floored" and "Parrish Floors"!

Karen Berry

May 7, 2018

Our customer purchased carpet that was as brittle as 10 year old carpet that had been out in the sun. When my husband went into talk to them as the customer's agent he was turned away and they refused to talk to him. They recognized the carpet but didnt want to discuss reasonable solutions with the client after we hooked them up on a phone call. Telling him only that they would let the manufacture know and down the line if anything happened they would revisit this discussion. We will contact the better business bureau and file a grievance.

Jeff Sims

Nov 29, 2017

Very poor customer service. In early September we ordered 2 pieces of carpet to be bound as area rugs and 2 pads. Our credit card was charged on Sept 5. We never heard anything for several weeks so we stopped at the store and they could not find our order. When they did find the order they could not find the specific rug dimensions that we had given to them. After further delays and several calls from us, someone came to our house to take new measurements. Finally in mid-November we went to pick up the rugs and pads. The pads were filthy and had numerous black footprints on them. We told them we would not accept the pads and we were told they did not have any more of that pad material and would have to see if they could order more. On Nov 27 they called to tell us the pads could be picked up the next day. We picked up the pads on Nov 29. The new pads had some dirt and one dirty footprint but we took it anyway. When we got home and unrolled the pads we discovered that they had been poorly and sloppily cut. The pads were not "square"; that is the diagonal measurements were not the same. We were able to trim the pads so that they would be acceptable. We will not do any further business with Totally Floored and will not recommend them.

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Opening Hours

Mon:9 am - 5 pm

Tue:9 am - 5 pm

Wed:9 am - 5 pm Today

Thu:9 am - 5 pm

Fri:9 am - 5 pm

Sat:9 am - 4 pm