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The Floor Store

The Floor Store

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4.7 Google Review
5327 Jacuzzi St, Richmond, California, 94804, United States
(510) 527-3203 www.floorstores.com
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Google Reviews

Refresh Reviews 4.7


May 17, 2018
The most wonderful experience ever definitely will refer friends and family. Job well done Floor Store!!

Mar 6, 2018
These folks are friendly, helpful, not trying to upsell but rather help you figure out the right floor. Had excellent service, they were awesome. Can't recommend highly enough

Aug 6, 2017
We had a great experience with the Floor Store in Richmond, Cal. Dennis, the sales rep, was very patient and informative. When we located a product at another store, he ordered it for us. He kept us informed about the status of our delivery. He answered all our questions about installation, etc. We highly recommend them.

Sep 6, 2017
A reputable store should not sell defective products. Straw Hickory from Heartland Collection is defective. I know it's a natural product and color and character varies, but if the variation is above a reasonable threshold, simply admit the product is defective and take it back. Look at the photo. Sample 1 is close to the sample I saw. Sample 2 no idea... Sample 3 - dark brown zero knots. Sample 4 - All stripes and knots. Sample 5 - milk... No, this is not normal, no, this is not within the boundaries of a natural product. It looks like several products were mistakenly packaged and sold together. Not acceptable. Is the store at fault? Yes - If the product has such a wide variety, provide a sample large enough to illustrate the overall effect. What I was presented with was not illustrative. Or, allow returns or exchanges. Or simply stop selling defective products. Let me know if you need clarifications.

Dec 7, 2017
Just had The Floor Store install hardwood flooring in our condominium at Watergate in Emeryville. Our contact at The Floor Store was David Shapiro and he was outstanding. He walked us thru the hardwood selection process and solved a difficult Watergate-specified underlayment issue. Albini Flooring did the installation and they were also outstanding. They met their schedule which involved removal of carpeting, linoleum and old parquet, floor prep, installation of the underlayment and hardwood, application of a sealer followed by the application of 3 coats of oil-based clear finish (no need for stain - the clear finish alone produced a deep rich golden clear finish). One long time resident of Watergate who handles maintenance issues there already commented that he has never seen a better hardwood floor installation at Watergate. I have no connection to The Floor Store nor was I compensated in any way for this positive review.

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Opening Hours

Mon:9 am - 7 pm Open Today
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 5:30 pm

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