Rogo's Finishing Touch

Heard good things about this company but was very disappointed by our experience. We hired Rogo's to do acid stain concrete floors: a golden yellow based color floor with red marbled throughout as an accent. They finished acid staining and when sealing the floor they made a mistake and used the wrong sealant, causing a reaction to the stain underneath causing white blotches all over the floor. They tried but could not fix it so they had to grind the whole floor down and start all over. Setting us back another week. They laid down a new concrete veneer and this time they said they could not give us the acid wash because they were afraid it would have another reaction so they used paint based stains instead and insured us they could give us that acid wash look we wanted. I asked them to go easy on the red the second time they did the floor because they really saturated it the first time. When they were finished laying the paint the floor it was so saturated with red it looked like a flat red floor. They admitted it did not have the look we were going for so offered to marble a little brown paint throughout to try and give it a more dimensional look. I was worried it would make the floor too dark but desperate to try and achieve a little variation in color in the floor so I told them to go ahead and try it. We were not excited with how it looked but they assured us the colors would 'pop' once they sealed it. They sealed it with a sealant that was not as glossy in the examples of their work they had showed us. It's not very glossy at all, doesn't have that wet seal look so the color falls flat. Even right after I mop it is still looks dirty because it shows streaks and water spots. They called us to let us know they were finished with the floor but were not there to look at it. They never followed up with us to see if we liked the floor. I contacted Rogo's about my dissatisfaction with the floor once to their general email with no response, second directly to their billing manager - to which she replied she would look into the issue. We never heard back from them. Their lack of communication with us about the issue made us feel ignored Instead we heard from collections trying to collect the second half of payment. Our experience was not to the professional, skilled and customer service level that we expected for the hefty price tag. If they had delivered the floor we wanted I would not have minded paying top dollar. Furthermore upon inspection of their "2 year warranty" and disclaimer they make you sign it says they are not responsible for any chipping, cracking, color variations, or white spotting. Which leaves me to wonder, what does it cover? And if you are also left with a poor looking floor, guess you are out of luck like us.

If it were possible, we would give Rogo's a 10 out of 5 stars. Yes, we are that satisfied and absolutely in love with our new floors! Our home is over 70 years old and was originally outfitted with a green concrete floor. Not many had green, so we counted ourselves lucky and fortunate. Over time, however, the poor old floor (we're the fourth owners) -- after tile, vinyl, and carpet -- became unrecognizable. It was a marred and poor representation of what it used to be. Long story short: Richard, a wizard with colors, matched the ORIGINAL green PERFECTLY!!! Ricardo and Julio, true floor restoration masters, then COMPLETELY restored our floors to an emerald perfection. When R and J were finished, we were breathless! The floor gleamed...you could tell it was a proud part of the old house once again. These old homes in Tucson can gleam and shine and be beautiful once again if you know whom you can trust with this important restoration project. Rogo's is simply the best in the business; and we highly recommend them to anyone. We are in awe of what was accomplished in a perfect amount of time. Also, the crew (Ricardo and Julio) were extremely considerate, clean, and the epitome of professionalism. If you are going to restore your floors and cannot decide between concrete restoration or tile, take the time to call Rogo's and have Richard come out and inspect your floors. Rogo's makes the concrete option the only option.

I was a bit skeptical reading some of the reviews, but I took a chance on Rogos, Richard the estimator was great and stayed in communication with me about the job. We did a flagstone style concrete overlay and it turned out great. Even when I asked if they could tweak the color a bit, they accommodated us. Overall we are very satisfied with the work and service, they started the work on time and completed the job as scheduled, with no mess or splatters on my home. We will have Rogos do more projects in the future.

We hired Rojo to clean & seal our 2,888 sq ft home with concrete floors. They did not thoroughly vacuum or sweep the floors prior to applying the clear sealer. They sealed hair, particles and dust on the floors. Not happy with their work. The cost for this work was $2800.00. Would not recommend them.

ROJO'S has been working with me over 23 years. Initially they put the tile down in my home. When I added an addition they worked with me on having scored cement. I am very satisfied with service and quality of work.