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My Flooring America

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4.1 Google Review

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16800 N Texas Ave, Webster, Texas, 77598, United States

(832) 604-4745 www.myflooringamericawebster.com

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David Pitts

Oct 21, 2018

After we chose our carpet and pad, Ron Currie came out to measure our 5 rooms. We needed to do the carpet in 3 phases because we were emptying each room for repainting and new baseboards and new closet doors. Ron determined that to do the carpet installation in 3 phases it would require more carpet and we were fine with the extra $300.00 for the additional carpet. That way when the installers arrived they just brought the carpet for that installation and the other carpet stayed in the warehouse. The schedulers at My Flooring American did an excellent job, putting us on their schedule each time in just a few days following the painters completing their work. The first installation was for one bedroom. Javier and his associate did that install and were on-time, efficient, easy to work with, and did a fantastic job. The second installation was for the master bedroom and the office and Javier and his associate did that install too with the same high standards as before. The third install was done by Roman and his associate and they did the same high quality work as Javier and his associate. The entire process started August 23, 2018 when we purchased the carpet. Then we hired the painters in 3 phases and the final carpet installation was done on October 16, 2018. The reason it took almost 2 months was that we couldn't schedule the carpet installation until the painting was done and couldn't schedule the next painting until the carpet installation was done. Both the painters and My Flooring American scheduled us as promptly as possible. All this work was putting the icing on the cake from a renovation of the rest of the house that started March 6. The entire inside of the house is now renovated.

deanna engelbert

Sep 21, 2018

Ron Currie (at the Texas Ave Webster store) was so helpful! I came into the store, Ron greeted me right away, helped me pick out carpet and padding and within 2 hours he was at my home to complete the measurements and finalize the purchase. About 10 days later, the carpet was installed and the crew was wonderful and very attentive to my special requests. I had purchased hardwood floors from them but hadn't used their installers. next time I will! so thankful and so excited for the new look. Highly recommend!!

Robert Williams

Nov 1, 2018

We recently (September 2018) had our wood flooring replaced by My Flooring America, Webster location. Our experience with the entire operation - sales, scheduling, installation, and follow-up was nothing short of excellent. The sales rep, Brock Jackson, did a great job visiting our home, taking measurements, and helping us through the decision process with wood selection. Brock and other store staffers were always helpful and patient, even as other ongoing house repairs from Harvey caused several delays in the flooring project. The installation went very smoothly, with minimal effort on our part, thanks to Julio and his co-worker. A follow-up visit for a couple of minor fixes was handled efficiently. We are quite satisfied with our new flooring, and won't hesitate to deal with MFA in the future.

Charlie D.

Oct 31, 2018

First and foremost, I would not recommend using My Flooring America for your flooring needs. There are plenty of flooring companies out there with great quality in service and better communication skills. Their 43 years of experience has not given them the customer service that is required in any commercial service. If you do choose to work with them my only suggestion is get everything in writing and be very specific on every detail on what you expect on their service and material. The most minor details will not be debatable if not written specifically and you’ll have to be very involved, I personally missed several days of work to direct changes and make modifications to keep them moving forward. I still have grout haze in my bathrooms and a threshold to redo due to lack of communication. Their products are good and we are happy with the look but you can get good products anywhere, it’s the experience that makes a company. Update: They replied to this review faster than returning my calls or responding to my emails. Online image is more important than actually taking care of their customers. I'm sure they'll flake on their warranty as well, find a reason to void it.

Doug Rogillio

Sep 8, 2018

Excellent service! Knowledgable sales staff, which helped make my choice. Jennifer gave me the input I needed to make a decision. She came to the house to measure & brought samples to compare. She spoke to me as a friend & not just a potential sale. I recommend My Flooring very highly.

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