This place has really gone down hill. I had a door to return that I ordered on line and they couldn't find the order, despite me having the email and stuff. So they tell me I HAVE to go to the store I picked it up at. I go to the Victorville store and they can't find it either. Finally, they found it with the invoice number that was on a sticker on the door, as well as the email they kept asking me to show them.
Fast forward to today and I'm using a store credit. I even have the receipt, but when Robin punched in my DL# twice, she said it didn't match. She called the manager and he basically bsaid, too bad. Iasked for the manager to come speak with me and she said I'd have to go up front. I told her, "no, he needs to come up here". She then tries again asking me to read her the number on my DL, so I do, and it works. My thoughts, she entered the number wrong both times.
After all this, my wife still wanted to talk to the manager. She had to call him 3 times and it took him 10 minutes to come out, and he didn't care.
And they boast a sticker that says, "Easy Returns". How ironic.
