New York Carpets

Needed carpet QUICK for a room remodel that had to be done in two days. Large selection to choose from onsite. Very helpful & non-pushy sales rep who was able to fit me in for the installation window I needed. Do recommend them to anyone I hear who needs flooring and will use again when the time comes.

I've been buying from here for years. Good prices. Large inventory in stock.

Don’t buy anything at this place. The sales rep and staff do not take responsibilities for anything. Once you pay they are hands off. Very rude and don’t care about your situation. We purchased flooring for our kitchen and bathrooms and the day that the flooring was installed we found out that they did not have all the material to complete the project. They had to order the rest of the material and when the material came in it was a totally different color and pattern!!! Both the sales lady and the office lady in charge of the orders...basically said that that it was all they had and cannot help us. They both assured me that because I was selling my house no one cares that the flooring didn’t match and or that no one was going to noticed! We went back and forth and after texts and calls at the end...they said that the company does not make the product that we needed it and there is nothing they could do. My husband insisted that we get some money back and we did at the end....a little bit just to cover the material that we needed to complete the project. The scary part is that we were going to order carpet for the entire house from them. Later, I found out that this is a cheap place to buy any flooring. It still bother me that they repeated to me that “no one will noticed” that the material that was needed to complete the project “no one will noticed” that it was a completely different color and pattern. The sales lady kept saying “it doesn’t matter...your are selling the place anyhow!”. Are you kidding me? I care. We were looking for something razonable to put in place. We were not looking for something cheap or missed match pieces just to save few dollars. We are honest people and will never deceive a potential buyer. Over all this carpet and flooring company does not care about customer service. They never tried to help me unless I talked harsh to them reminding them that they were on the wrong to sell a product to a customer when they did not have all the material available for installation. Bottom line: per them the company who they purchased the product from ...doesn’t even make (pattern and color) of what we needed to complete the project! So, why sell 90% of the product? When the other 10% doesn’t exist? I am embarrous for them. Never again. Don’t go to this store. They will smile at you until you pay the bill. Once paid they don’t care. Customer service: Zero!!!! after you pay for what you were supposed to get. Rude and un caring. If I could give them zero “star” I would. Btw this is the first time that I ever write any reviews in the internet. That is how mad they made us. Yes, New York carpet you suck. Pardon my French to the readers. Cann’t fool us. Read Customer Sevice 101. Deliver on your goods. We paid.

Great selection of quality carpet in every color. I needed blue carpet and they had it in stock! I was in, loaded up and out in 15 minutes!

Excellent selection and very helpful staff!