SimpleFloors Orange

The WORST experience ever from any business and deserve a BIG FAT ZERO! We came into the store to look at flooring and was genuinely greeted by a woman (wife to the store owner, Diego). She was the best person from the entire SimpleFloors company we have experienced. Diego, on the other hand who is the store owner, with his used car salesman persona and empty promises and constantly saying “trust me”. Quite the opposite experience. Several years ago we purchased bamboo flooring for our previous home at the SimpleFloors location in Pico Rivera (which no longer exists) *red flag*. We did the installation ourselves and have been extremely happy with the product and has lasted many years. Fast forward to this year. We sold our home and moved to Long Beach and wanted to have new floors installed before we moved. We went to the Simple Floors in Orange since the Pico Rivera was was not an option anymore. We explained our moving situation to Diego and got the “yes”, “trust me” empty promises. Red Flag #1 Diego mentioned wanting a 5 star Yelp rating before any work has been done! Red Flag #2 Went through all the motions of selecting the flooring and having someone come and measure our home. Having an architecture background I measured our house and did all the area calculations. They tack on an additional 10% for material waste which was not stated in the contract/itemized invoice. Also keep in mind we did our own floor installation in the previous home without the extra 10% of material. Red Flag #3 Flooring delay. The week of the installation we get a call telling us the product is in high demand and will not be available until August. We moved into our home the first week of July and was asked not to put furniture in the areas the flooring was to be installed--asked to live in disarray for a month?! Ridiculous! Red Flag #4 The day of the installation we get a call telling us there is a delay and have to reschedule. Not considering we have to make arrangements with our own workplaces to take the day off when the work is being done. Absurd! Red Flag #5 While negotiating flooring contract issues we received calls from the installers begging us to make payment because they won’t get paid from SimpleFloors. Poor business etiquette! Red Flag #6 Signed and agreed upon contracts to have flooring removed and installed in our kitchen/dining area and was told this would be done in October. October came and went and when contacted was told the price is higher. Have already spread the word with clients, family, friends to stay away from this unreliable flooring company. Should have trusted my instinct to go elsewhere.

You have to check out Simple Floors in OC, I went to so many different places before finding this gem. They have ever color sample you can think of in their showroom and are the nicest most patient people. Not only that but they deliver! Floors were installed and very happy :)

Sets the standard for great education, great service, and fair pricing. Shaun at Simple Floors in Orange educated us about the types of floors that would best fit our needs with a large family, pets, and how hard we are on everything including our floors. We never got the impression of a "sales pitch", but rather an education. We decided on the Luxury Vinyl Plank from Shaw. During our family's process of obtaining information on new flooring, we visited multiple stores, obtained quotes from 3 stores, including a store Costco referred us to called Family Floors (Long Beach & Westminster locations). Although all 3 quotes we obtained were fore the exact same flooring brand/color, demolition, moving of heavy furniture, the same basic sub-floor prep, installation of flooring, and new baseboards, the store Costco referred us to (Family Floors) had a quote that was almost 50% higher than our lowest 2 quotes. The lowest 2 quotes were very similar, including the fact that the installers are not "subcontracted" out, but rather employees of the flooring retailer with commercial insurance, etc. My family decided on Simple Floors Orange as they were not only the lowest quote (the 2nd lowest quote was very close), but also none of the other stores seemed as personable and educational as Shaun and Diego at Simple Floors (we worked with Shaun most of the time). Keep up the great work Shaun and Diego! When we need more flooring, we know where to go to get a fair price, a great education, and great service!

Best price and best personal service

Awesome place where the staff is friendly and helpful from picking your floor thru the installation,to make sure you are happy.