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The Home Depot

The Home Depot

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3.6 Google Review
2090 Meridian Park Blvd, Concord, California, 94520, United States
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Refresh Reviews 3.6


Apr 13, 2018
Adding this 2 month later after original 1 star review. Situation much improved in this store. There are more people working at the Customer Service counter and they are all nice and helpful. Picking up online orders is a breeze now. Paint department experience is also much much better. The guy who works there helped to pick right paint for the bathroom and was really nice. Custom paint was ready in just few minutes. He managed to balance taking new orders and mixing paint in very efficient manner. Changing my rating from 1 star to 4. Original post: Wait time for online order pick up is too long , I could find my item in the store and check out at the cash register much faster than their customer service works. Paint department service time is about 20 min per person. Store manager can't give an answer about wait time for the next customer to be served in paint department .Their clueless substitute just walked around the store looking for the paint, chatting with random people instead of helping customers.

May 25, 2018
I have never had such bad service. Home Depot in Concord CA has been HORRIBLE. I will NEVER buy anything from them again. My friends now shop at Lowe’s my future home improvements will not be done with Home Depot. They could not get their act together my Contracter went 3 times and they either did not have the order ready or only part of it then was told they didn’t have merchandise why did I pay for something they didn’t have when I paid for it they told me they had it. My contractor can not finish my house because I’m waiting for the order and now he is on his next job Needless to say my house is dusty and not finished I can’t even cook in my kitchen days wasted.

Mar 30, 2018
I don't like corporate store chains, but I was scared for so excellently buy Brian from the flooring Department that I had to give these guys five stars. He help me choose the right product which included calling the manufacturer to get technical advice. Brian, you are the best!!

May 7, 2018
absolute worst customer service experience in a long time! I was told to deal with their suppliers/manufacturers direct when items were not delivered when promised, I was told their process and procedures limited them from being able to modify the order to allow them to deliver ASAP, there was no responsibility taken for being weeks late on the delivery. no offer of credits, no expedited local delivery from the store, no expedited shipping from the manufacturer to the store. poor poor poor business model, service and depiction of personal responsibility. Next time Dolans or any other store even if it means less selection.

May 6, 2018
Great place to go to when you need home improvement stuff. Now, if you know where your stuff is and have no questions about it then by all means have at it. But if you don't know where the stuff is and how it works then you're in for a painful trip to HD. On a few trips I had to chase down a staff member many aisles over then s/he turned out to be the wrong person to ask. Anyways more helpers would go along way in meeting customers expectations.

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Opening Hours

Mon:5:30 am - 10 pm
Tue:5:30 am - 10 pm Open Today
Wed:5:30 am - 10 pm
Thu:5:30 am - 10 pm
Fri:5:30 am - 10 pm
Sat:6 am - 10 pm

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