Alexander Carpet & Tile

NIGHTMARE - Be ware!! I would NOT recommend if you 1.) have a time frame 2.) want quality work 3.) expect estimators to be able to give accurate assessment of the job. Cons: Scheduling is difficult and the office will pull workers off of the job before they are done, causing more delays; sloppy work; estimators grossly did not accurately assess the job leading to more miscommunications/delays; office staff does not care about customer service; multiple times when I came to check on the guys they were not working - not motivated to get the job done (although it was close to a holiday, unacceptable when I'm still paying for the service). Pros: Workers are nice and generally polite We used the referral from Lumber Liquidators and were told Alexander was one of the "Best installers." We were only installing about 700sq ft upstairs plus the staircase in our house. We were initially told the job should only take 2 around days given it's click flooring. The estimator is suppose to give a 10% fringe on materials, and I would expect that he would be able to see if there is anything else needed (materials to level the floor, T nose for molding and etc.). The carpet was up and completely exposed for the estimator to get a good view. However, we had to re-buy supplies 2x because the base molding wasn't properly measured, the stair case person needed to almost triple the amount of bullnose and we had to run to Home Depot to get the guys extra materials to fill areas of the floor that were slightly uneven (and there are still areas of the floor that were not thoroughly checked and left uneven due to sloppiness). Scheduling/communication was terrible but they finally sent 3 guys + a stair person. Using 3 guys, it's taken them 4 days to do 700sq ft of Bamboo click flooring, which is incredibly slow given it's CLICK /floating, but the work wasn't even detailed, all they did was lay for floor and nail the base molding.The person that came to do the stairs didn't get a single thing done on his first day and then only did 2 stairs the second day! At first I thought it was a joke, our stairs only have beam through the bottom stair, and the rest of the banister is floating, so it should have been quite simple. It's now day 4 and the stairs AREN'T done, which is unacceptable in itself, but now the office has told us they have put that person on another job and they won't send someone out to finish for another couple of days. Then they tried to accuse us of holding them up because we had movers come, which is a complete lie because when the movers arrived, the guy doing the stairs was packing up. IM 7 MONTHS PREGNANT AND ALL I WANT IS FOR THE FLOORS TO BE DONE! Don't let the prices fool you, we thought Alexander prices were good, until they nickel and dime you for everything! Their labor is basically just for monkey work, doesn't include anything beyond putting the floors in place, which is why the quality is poor. They charge extra to make the floors flat, they don't seal up your base molding, we had doors that didn't close because of the base molding (but of course they didn't check). Once all of these things were added up, they were actually MORE expensive than other places we looked at. Bottom line, I wish we had spent a little more money to go with a company that has more integrity in their work product and customer service. There were a ton of unexpected pop up fees and headaches. All customers deserve to be valued and if a job is scheduled, it should be worked on until completion instead of the office managers overbooking. Estimators should be able to give an accurate picture of the task at hand (it's not like the floors moved between when he came to do the estimate when when the workers started). The whole experience was over promised and under delivered.