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Interiors & Textiles

Interiors & Textiles

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5.0 Google Review
4007 Transport St, Palo Alto, California, 94303, United States
(650) 493-1700 www.interiorstextiles.com
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Jun 12, 2017
I have worked with Fred from Interiors & Textiles a year ago on multi room installation of hunter Douglas shades - 15 in total. It started innocent enough, with me visiting few stores selling blinds in the area. Out of those Interiors & Textiles was a 3rd one. I'm picky, maybe a bit too much :) I like to check out the stuff I will be able to buy, compare, think things through - especially for something that expensive. I remember being pleasantly surprised by the service that Fred offered - he would answer my question, but wouldn't be pushy at all, which I liked. After some time (I think I visited twice before that happened), Fred come over on his day off (!) to do a walk through my house, do measurements - and show me catalog of blinds in person, that allowed me to compare colors to my walls etc. I still wasn't sure what I wanted and Fred agreed to leave catalog with me till the next day (I'm told this is not standard practice, so I'm very thankful :) ). Eventually I signed purchase order. Blinds came, installation happened. Unfortunately I made a mistake - what I thought was bottom-up blinds is really top-down, so 6 of them ended up being different then what I expected :( While I had to pay extra to get this fixed (it was my error after all), it was just a fraction of the cost of blinds and the whole process was painless. After few weeks of enjoying new blinds (I have them linked to Alex'a, so I can open them up when I wake up just by talking and close them when going to bed, pretty awesome), I have noticed one of them having tape where it shouldn't have been. After closer inspection it turned out 3 of my blinds had tape like that and one of them ended up being slightly damaged (tape stuck to the blind, pulling some material off with it). To my surprise all 3 of them were replaced at no cost to me - while only one was damaged and only slightly! Hope this review helps others. Long story short I was very happy with the service I have received.

Mar 31, 2018
Sarah was super kind to me and my son. Thank you Sarah!

Mar 21, 2015
Bought blinds for our new house here. Stuff's patient and we are satisfied.

Oct 27, 2018

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