Elegant Floors

Elegant Floors did an extremely poor job installing engineered hardwood - there are numerous problems with their work. I knew immediately after stepping on the finished product that something was wrong. There are locations throughout the entire engineered flooring where there is significant give and movement when stepping down. They’re essentially soft spots, and some are so bad that I can see the floor move 2-3 feet away from where I step! These soft spots are scattered throughout every room and the hallway. Right away, I was upfront with Scott (the owner) about my concerns. After initially trying to convince me this is normal for a floating install, Scott starting discussing potential options for fixing it. After talking about it for weeks, he tried implementing a “fix” in one location of drilling holes into the wood and injecting an epoxy underneath - this ended up making things worse at this test spot - now there is an extremely loud crunch when I step on this location (from the wood contacting either the dried epoxy or pad underneath). For 6 to 8 weeks, Scott went back and forth between trying to convince me the soft spots were normal and promising effective fixes. I had two other contractors look at the floors, and both of them said the extreme movement was not normal. Eventually, Scott suggested that we have a certified floor inspector examine the work to get a third party opinion that was acceptable to him. Scott and I would then go through the results together. He chose an inspector that he knew from a conference, and the inspection was completed on August 7. The inspector provided Scott with the report on August 9. The inspector was not willing to send the report to me since Scott paid for the inspection. To my surprise, Scott has been unwilling to share the report with me. It has been more than a month and Scott still has not shared it despite numerous requests - at one point early on, he said he was still reviewing the report, but since then little to no response to my phone calls, texts, or emails. In addition to the soft spots, there are numerous other issues with the floors: - Elegant Floors did not remove old linoleum flooring in my kitchen (per my contract); instead they just laid the engineered hardwood over it. As a result, you can feel a significant height difference at the edge of the kitchen. The old laminate flooring was removed adjacent to the kitchen, so boards at the kitchen edge that are supposed to be level, are actually at different heights. The boards are all connected, and I doubt this will hold up. In addition to the height difference feeling very noticeable when stepping on it, you can hear a crunch from the pad when stepping on the transition area. - Elegant Floors didn’t purchase the correct trims (per my contract); instead they made their own cheap pieces from unfinished wood, did a poor paint job and called it good. Some of the paint doesn’t match the color on the floor, there is inconsistent sanding on the boards, and one trim piece was even installed with a crack! - Elegant Floors left small holes throughout all of my baseboards. I’m almost certain these are from a tool that they used to remove the basebaords prior to removing the old floor or nail holes to reinstall the baseboards that they didn’t cover. Now my baseboards are littered with holes every 9-12 inches. Beyond the terrible quality of their work, the lack to communication and deceitful nature regarding not sharing the inspection results is not acceptable. Choose another contractor!

My experience with this company has been horrifying, the contract said that they would utilize "Powerful dust extraction system" to my horror they just used sanding machine with dust bags collection, and they emptied the collection bags into a plastic bag in the living room. They left my newly painted apartment and newly installed kitchen cabinet full of thin wood dust. The job was poorly performed, I was told that they would come back for touch ups, but at that point I had enough with dealing with this company and I declined, yesterday they came back with the railings which the job performed on them was as shoddy and poor as the rest. My recommendation and advise: if you ever end up using this company you better have a video camera to record what is going on, because if anything goes wrong they will fault others, and they will bill you for 'extra' work. (the pictures are just an example of the "Powerful dust extraction system").