The Home Depot

Great customer service! Everyone one is very friendly and helpful. We moved back a year ago to care for my Mom. She's owned her house for over 30 years and its in need of upgrades and serious remodeling. We don't have a lot of money right now, so every time we need something we hit Home Depot and we always check the markdown department. We have added an additional room onto the house and saved a ton of money and got almost everything in the markdown department.

Good selection, but hard to get past their political support. They don't present it at the store... but I am painfully aware.

an employee on the opposite side of the store knew exactly where to send me for the item i was looking for. from my experience in other stores, no one knows anything outside of their department, so i was thankful. then, another employee stopped what he was doing to help me load some heavy items onto a cart without me having to ask for help. he then helped me push it to the front and load up my car when i was finished, taking care to put down papers so my car wouldn't get too messy. overall a great experience, & i was in and out quickly :)

My husband and I just purchased a new home and decided to go with the Home depot for our home remodeling needs.. I started in the home appliances, I already knew what washer and dryer I wanted and was looking around for a sales associate. Found 3 that's seemed to be in the middle of a very important conversation (not)! Anyhow, the 3 ladies continued their important conversation as I waited for at least 20 minutes. Not once was I acknowledged or asked if I needed any help! I was clearly making eye contact as I motioned that I needed assistance and still nothing. Once 1 of the 3 ladies finally decided that I had a long enough wait time she finally heads over to us. She has the nerve to ask if I needed help! Like duh I was only making it very clear that I needed help.! She was not only rude but seemed like I was wasting her time! I had make and models picked out and was ready to make the purchase! Her attitude turned me off so bad that I decided to go elsewhere for washer and dry! Then I head to carpet, I pick out carpet and its seems like again I still need to wait for assistance. Not once was I asked if I needed help. I needed to hunt down a sales associate once again and he seemed like I was wasting his time. It must have been the way I was dressed or maybe the way I look? Yeah so what, I have facial piercings... Is this what I was being judged by? Was it the color of my skin? Anyways $6500 estimate was given for carpet. I paid $50 to have them come out and measure. They come out on Monday to measure. But, I decided to get a 2nd quote from S&G today once they open up. I'll see how I'm treated as a customer at S&G today, if its anything better then the treatment I received at home depot I'll gladly say screw that $50 and go with S&G for carpet. A little bad attitude goes a long way.. I'm thinking about going with speed queen commercial grade for home so I need to find a local dealer. Sorry home depot looks like you lost this sale due to the pure rudeness and laziness of your sales associate. The crazy thing is, I would have never treated any customers like this when I worked as a home depot sales associate over 16yrs ago! I guess times have changed! What ever happened to customer service?

Helpful. Has good choices. Love gardening area. Easy access. Large online choices so they tend to carry less in store which makes it difficult when you want something now. But it's becoming common practice.