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Lowe's Home Improvement

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3.4 Google Review

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7921 Redwood Dr, Cotati, California, 94931, United States

(707) 242-5000 www.lowes.com/store/CA-Cotati/1901?cm_mmc=YEXT-_-SiteLink-_-1901-_-Lowes

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Refresh Reviews 3.4

Ollie Young

May 14, 2018

At Lowes Cotati, Customer Service is an endangered species. On 5/7/18 we drove two hours to this store, as it was the nearest store of any chain that advertised a particular dishwasher we were interested in. It took (literally) 40 minutes, three requests for help from sales staff who wandered by, and three trips to the customer service counter to get someone to wait on us in the appliance section. That person knew nothing about the dishwashers other than which brand they sold the most of. The d/w we were interested in was in stock, but there was no floor model to look at. So, don't blame online sites like Amazon for the demise of local and chain retail stores. They provide convenience and service that have become a lost art for too many brick-and-mortar retailers.

Patricia Katen

May 4, 2018

I went for a water filter for my Samsung refrigerator. They only had one for my model. I was told I could order more online. I wanted to get a 3 pack. I bought the refrigerator there, they should have more filters in their stock.

Bruce Wohlert

Apr 17, 2018

Phone service at this store SUCKS!!! I recently ordered a new appliance. When appliance was delivered to the local store in Cotati, I received a message asking me to make a delivery appointment. I called the store and got forwarded to the delivery department in which the phone rang for 15 minutes and NO ONE ANSWERED! I then called the Operator at Lowe's, the phone rang for another 15 minutes and NO ONE ANSWERED!!! Both calls occurred between 3:00 and 3:30p, essentially prime business hours :(. I'm so infuriated, I am heading back to the store to cancel our order and I will take my business to some company that wants my business and is able to serve me.

Darren Carver

Apr 19, 2018

Clean store with lots of inventory. The local help isn't much help though. You'll have to find your stuff on your own.

William H

Apr 4, 2018

Go to another store to purchase any kitchen related items. Sales and support at this store are not professional and will waste a lot of your time.

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Opening Hours

Mon:6 am - 10 pm

Tue:6 am - 10 pm

Wed:6 am - 10 pm

Thu:6 am - 10 pm

Fri:6 am - 10 pm

Sat:6 am - 10 pm Today