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KC Floors & More, Inc.

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2.5 Google Review

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31895 Mission Trail, Lake Elsinore, California, 92530, United States

(951) 674-8628

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Cheryl Roberts

Dec 7, 2017

Dave came out right away same day as a matter of fact took all of our measurements for tile and carpet relay need padding replaced...we had our estimate and floor plan drawing by the end of the day. They sent us Jessie and his helper William to do our tile...Jessie has a great understanding about tile and is very helpful with designing the direction of your tile to help open up a narrow room....he did a great job laying tiles out over and over until we got the perfect design...William was a great helper, really on top of things and he does great cuts to get a perfect fit. We had a great experience with these two men and would recommend them to our family and friends Kc floors has good pricing and is quick to get your job done... Come back later for my comments on the carpet relay...should be installed in the next few days

michael curcie

Jan 2, 2017

We contracted KC Flooring to install carpet in our home. They sent two installers who appeared to have never performed carpet work before. They took two 10 hour days to do what a third party has claimed is an 8 hour job. On top of that they left nails throughout the carpet one of which I stepped on barefoot causing bodily harm. The carpet installation was horrendous, seams were not properly done carpet was above the baseboards in some places and below it in others. The top of the carpet was cut open by the poor installation team. Nothing was properly stretched. The stairway is a joke. I can literally place my hand behind the the carpet in several places because it is sticking out so far. Nobody should ever use this company. They are not professionals. I offered to let Dave the owner come view the situation to fix it. Not once did he apologize. He blamed his office for having the wrong crew. It's his office, his responsibility. I told him the tear in the top of the carpet needed to be replaced. I paid for new carpet, his response was he would see what his installer said. I cannot believe the rudeness of this company. They also promised us a rebate check. When we asked about it they gave us the run around and we still have never seen it.

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