We went to the Lowe's in Vista about 3 weeks ago to purchase our Christmas tree. The employees were friendly but not very knowledgeable about the trees. We picked the greenest one, got it cut and put it in water as soon as we got home. I continued to make sure it had water each day. Now, 2 weeks before Christmas I'm staring at a dead Christmas tree. Pine needles are falling off, my tree is grey, and the heavy ornaments have snapped the branches because they're so dry. I thought, well that's annoying that it didn't even last till Christmas, let alone 2 weeks before, but I'll just call to see about exchanging it. I didn't ask for a refund or store credit. Just a tree exchange. After being transferred twice, I talked to Dylan, who lacked customer service skills. I explained the situation and asked if they offer exchanges and he said no. I asked again, if there was anything they could do since the tree should last till Christmas and it didn't, and again he said no we don't exchange Christmas trees and there's nothing they could do. He was on speaker phone and my husband thought he had a rude tone, but regardless, the fact that they offer nothing for poor quality trees is shameful and I will never shop there again. My Home Depot tree last year made it much longer, and I regret not returning there again this season. I have let all my friends and family know, and to my surprise, many of them who had purchased trees from Lowes had also already died! What a waste of money.
