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De Naults True Value Hardware #8

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3.7 Google Review

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975 Carlsbad Village Dr, Carlsbad, California, 92008, United States

(760) 434-1711 www.denaults.com

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Janet Latham

Oct 14, 2017

I have shopped at De Naults for years and have had positive experiences. However, today they lost me as a customer. I bought a bike lock for my grandson yesterday and spent a total of $100.00 on it and other household items. Today he used it successfully 3 times but ran into trouble when he couldn't unlock it at the 7-11 nearby. My grandson, son-in-law and I were treated very rudely as we tried to problem solve. I drive by Lowe's and Home Depot every day on my way home from work, but choose to support local businesses. What a missed opportunity for De Naults to support the local community that supports them and keeps them in business. That would have been a positive story that would have been repeated as much as this negative experience will be and with quite a different result. I live in the Village and all my friends and neighbors shop at De Naults. Believe me, they will hear about my experience today. And I guarantee Home Depot's response to us would have been quite different. We will be loyal customers of Home Depot exclusively from now on. Oh, and by the way, De Naults, as a family we have over 50 years of retail experience and know what true customer service is!

Pamella DeFrancis

Nov 9, 2017

Very helpful and knowledgeable staff. A wide variety of everyday fix it needs as well as hosting, kitchen and garden needs and decor.

zibagaming R

Oct 14, 2017

So we bought a bike lock from them and first day using it we used it for our bikes 3 times with no problems but then we bring it nextdoor at 711 and lock my friend and and i’s bike together and when we went to unlock it it got jammed halfway through pulling it out. We tried and couldn’t get it open so we walked to here to ask for some help and they gave us bolt cutters and they didn’t work so the guy just walked away. We called my friends dad and he went to the hardware store and they just tried to sell us 25$ bolt cutters and they were being jerks about how we broke the lock on purpose so then we bought the cutters, used them to cut the bike lock, and they wouldn’t take the refund. They have overall horrible customer service and I absolutely wouldn’t recommend this store to anyone.

William Mitchell

Dec 17, 2016

This review is a condensed synopsis of my experience. And I want to make it very clear that my dissatisfaction is because of the attitude of the woman at the register and the store's return policy. I attempted to return a faucet cartridge puller that failed because part of it was made of plastic and had sheered off at it's end. They refused to accept it because I damaged it by cranking it too tight. A male employee said it was "FRAGILE" I don't need fragile plastic tools. I need tools that do the job. I purchased an all metal cartridge puller at Home Depot that got the job done. I asked them once again to refund my money for this substandard part and they again refused. I then told the woman that they had lost a customer. Her reply was, "Well, that's okay" I make no apologies that I turned around and told her "You will not get anywhere with a smart-ass attitude like that. My additional message to De Naults True Value Hardware #8 is that if you can't compete with Home Depot's return policy, than your days to remain in business may be LIMITED

Milo Brown

May 25, 2017

Definitely a bit more personal and community focused/nice sales associates here, only drawback is that they don't always have the selection i need for bigger projects... But I always come here for tools, hardware, paint or just odds and ends needed around the house!

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Opening Hours

Mon:8 am - 8 pm

Tue:8 am - 8 pm

Wed:8 am - 8 pm

Thu:8 am - 8 pm

Fri:8 am - 8 pm

Sat:8 am - 7 pm