Concord Carpet And Hardwood

Mark is an awesome easy going guy to work with, very knowledgeable. He hooked my wife and I up with great laminate floors and awesome comfortable carpet. I would definitely do business with this guy again and highly recommend him to anyone considering doing their floors.

I highly recommend Concord Carpet & Hardwood for your flooring needs. Mark is an amazing person to work with from start to finish. We wanted brand new laminate, tile, and new carpet to replace our blue carpet filled 3500sq ft home. I called around for price quotes - 3 last year (Aug 2015 - 1 local, Empire floors and Costco), to give us an idea of how much we would need to save, and 4 local contractors this April 2016. Mark was the quickest to return our emails/texts with a price quote, and his price was the best out of all the companies we’ve contacted. Concord Carpet & Hardwood’s showroom is located in Concord by highway 4 near the Kinders. His company was able to move big furniture, remove/replace our baseboards (saving us money), and remove and reinstall all toilets during the renovation. His company also noticed our bathroom baseboards were deteriorating and was able to send us new baseboards to paint ourselves (to match our existing baseboards), and they installed them for a good price. During the renovation process, our whole house got very dirty/dusty with all the demo of the old carpeting, etc, and after all the dust settled, Mark sent a professional cleaning company to clean our home! They cleaned my home from top to bottom. I was very grateful for this extra service! Mark also gave us a free cleaning mop/spray set to care for our new floors. Mark visited our home on April 13 to measure, and provided samples, and to discuss any questions we had. Out of all the contractors we’ve met, my husband had the best “feeling” from Mark. What makes him stand out from the other contractors is his communication skills. He answered all our questions, and would always take the time to explain how the process works and would even draw out figures to better explain our questions. He understood that we were very price conscious and recommended the laminate brand that he works with in order to give us a better deal. He even convinced us to get a better carpeting than we originally wanted at no extra cost. He installed really good padding underneath the laminate and carpet so the laminate feels solid, and the carpeting feels very plush under foot. Mark was always available for texts (which I prefer over phone calls) and always responded in a timely manner. The actual renovation process took about 10 days over the span of 2.5 weeks. Mark would occasionally drop in to check on everything. The whole process was from April 13 to May 9 with professional cleaners/final payment on May 13. We are very satisfied with our floors, and would not hesitate to recommend this company to everyone.

We had a great experience with Mark. Mark and his team provided great customer service and did excellent work on installing carpet and laminate through out our home. We've recommended them to all of our friends and family! We are definitely using them again in the future. Thx Mark!!