Floorcraft

I am very disappointed and angered by the service I received at Floorcraft. I wanted to give my money to a local business and hoped for the expertise and quality I might not get at the big box store across the street. I found a bathroom sink and cabinet I loved. When it came to the faucet, I deferred to the experienced salesperson--she thought the model she happened to have under her desk would work great—not too modern and small enough to clear the medicine cabinet door. I reasoned she had done this many times, and she seemed very knowledgeable. The wrong cabinet was delivered to my house with a drawer I hadn’t ordered. I was told at first that I could cut around the drawer to make room for the plumbing—I refused knowing full well what I had paid for. Eventually they realized they had sent the wrong cabinet and soon corrected the mistake. It took me some time to get the metal plumbing pipes, adaptors, and extensions (I’ve never installed a sink and faucet before.). When I finally turned the faucet on, it became very apparent to me and others that the faucet was too short for the sink. Ones hands are crunched up against the side of the basin to catch the water—clearly this would not work. I had paid $175 for what I hoped would be a faucet that would last my lifetime. I called and talked to the salesperson who sold me the faucet. She said to come down and she’d give me a discount and try to rectify the situation. I took the bus to the store the next day, spotted a better faucet, and paid $96.56— half price. I wasn’t happy, but I felt we had reached a reasonable compromise. However, the next day, after I left a message saying I was ready to come pick it up, she called back and said management balked at the deal she had made, and I would have to pay full price. I refused. They were reneging on our agreement. I couldn’t believe that they were not willing to keep their word, take the loss, and make a loyal customer—The day before, I had picked out samples in their flooring department and talked about stoves and countertops with representatives. They contend I should have known it wouldn’t work before installing it (They can’t return a faucet once installed). I was trusting the word of the salesperson, and it wasn’t until I turned on the water and tried it that my disappointment started to flow. The project was a birthday gift and my high hopes went down the drain. Unless Floorcraft attempts to make amends, I will never step foot in the store again. I will put my refunded money toward the same replacement faucet from Amazon or Home Depot at a price $36.05 cheaper. I’m very disappointed.

pretty depressing showroom stuck in the 90s, with lots of things half-assembled

Once AGAIN ARM-WRESTLING WITHSALESPERSON OVER $15.00 (IF THAT) ABOUT ORDER NOT CORRECT. I ORDERED 8 PIECES OF TILE 2 PIECES MISSING A SALES LADY INSISTED WAS NOT HER FAULT (NOBODY WAS PUT TO BLAME KINDA OF JUMPY)MY EXPERINCE AGAIN WAS LESS THAN EXPECTED HAD SIMILAR EXPERIENCE ABOUT 5 YEARS AGO.I.BELIEVE WITH SAME PERSON ONLY REASON IM DEALING WITH.THEM IS MY CLIENT LOVES PAULIE.IF I HAD ANY SAY.PURCHASE AND.CUSTOMER.SERVICE IS BETTER AT THE FLEA MARKET.

The showroom has an old school vibe to it. They have a wide selection of carpet and hard surface flooring for all types of projects. They also have a great selection of high-end appliances. Their ceramic tile, bath fixtures and cabinets are decently stocked. What makes this showroom a solid Bay Area supplier (75 years!), is their customer service. Anyone can shop for cheap products on the web, but here the experienced sales associates offer personal consultation to ensure your project is successful (or not if you know what to do). Like any store, when there is plenty of business, getting someone to help you right away can become a challenge, but that's usually a good sign when they are in high demand.

The sales woman there wasn't helpful at all. I asked for someone I knew worked there & she said, she didn't know anyone by that name. I said that was odd, since he is an old friend who had sold my sister her carpet and my dad a stove. I sensed she was lying.