I went to Lowe's today to order a toilet with installation. I talked to an associate to map out costs, options, and timeframes for installation. I went home to measure and went right back to order... that's when things went south. The sales associate I had just spoke to was catching up with a friend... a few minutes of waiting in I politely said I didn't want to interrupt but asked if there was someone else she could call to help me, to which she rebuffed she would help in a minute. A few minutes later she helped another customer (who came after me). I waited. When she finally helped me out, she said she would be off in 15 minutes so she called on another co-worker to wrap up my order. He reluctantly helped out, also frustrated by the situation. I tried to be empathetic because at this point I was frustrated but it wasn't the current associate's fault but then he kept adding in costs that I wasn't told about it by the prior associate, despite me asking before ordering. Eventually I called it and asked to speak to a manager. The manager agreed to write off the additional costs so I decided to proceed with the order, at which point I heard him beg for his associate to complete the order.. which then took 20 or so minutes to complete because the associate was unable to locate a manager for a sign-off. I was able to order my toilet and at the price I was originally quoted but what a hot mess of a situation. Next time I'll try home depot first and I recommend others do the same. This store is seriously struggling in the customer service dept... it's hardly worth going to. Sorry but this was abysmal customer service at a premium of a cost... Home Depot is cheaper.
