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Carpets & More

Carpets & More

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3.6 Google Review
1021 Hume Way, Vacaville, California, 95687, United States
(707) 446-2000 carpetsandmorefloors.com
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Mar 24, 2018
We just had a new hardwood floor installed by the amazing and efficient guys at Carpets and More. Joey, Ruben, Lance, and Minh worked over 3 days to make our living room, dining room, master bedroom and walk in closet exquisite. We chose an acacia that blends fabulously with the woods of our furniture and the guys did a fast and thoughtful job to bring out the best in it for our home. Their attention to detail surprised and delighted us. Their willingness to make every element we sought to achieve reality was remarkable. We would give them 10 stars if we could. We could not be happier. Their boss, Mike, should be proud (and he is). We highly recommend them for anyone seeking a new floor. Their prices are competitive and their service outstanding! You will not regret it.

Jan 16, 2018
Hi Mike! I saw that you read your reviews, so I thought I would send you a message through the review. We had ordered our rugs in November and were told they would arrive in two weeks. They did not come in during the two weeks. We did not receive any phone calls but we called your store ourselves. Then we were told that the rugs would be in December 26 to December 28. Again, they did not come in and no phone calls. We had to make the calls or go into the store. Tim keeps telling us that he leaves messages for you but you never return phone calls. We are quite frustrated and don’t know what to do. I hope you read this review and give us a call back! If you need our number contact Tim at your store or check one of the many messages on your phone. Thank you! 1/15/2018 Thanks for responding! Also thank you for the $300 credit to make up for the delay! I hope to see the rugs this Friday! Debbie

Jun 15, 2017
I have read several other reviews regarding the poor customer service of this place. Sadly, they are all correct and mirror the experience we had. Carpets & More borders on thievery. We placed an order for tile with Mike on 4/30/17. He said to call back in about two weeks to check on the status of the order. Already kinda weird right...? Why won't you just call us when our order is in? Anyway, we paid upfront (as you must) and called back two weeks later. When we did, he said the order had been delayed, and would be in the following Thursday. Next Thursday rolls around, no one calls us, so we call in the morning. We get a casual response of, "sure let me call you back in a little bit and let you know." Nobody calls back, so we call again in the afternoon, and this time we're told they will need to call us back again. They don't (are you catching on to the pattern yet?) and so we call yet again before closing, only to receive no answers other than it isn't in, and check back next Thursday. This process has repeated for FIVE consecutive Thursdays. Not to mention in-person visits to the store where Mike is no-where to be found. Each time Thursday rolls around we get blown off all over again. No tile. No Mike. No answers. No money back. So much wasted time and effort. The other people who work at the store (Tim mainly) have been nice enough, but are pretty much useless at helping us because Mike is the one who is in charge of the order. Mike has dodged our calls for over a month despite numerous messages left for him. I can think of a lot of better uses for several thousand dollars than giving it to these guys and letting them hang onto it until they bother to order your tile. (Hmm... over a month later and I'm actually not sure they've even ordered ours yet.) I regret trusting this company with our hard-earned money, and advise you to go ANYWHERE else. It just isn't worth it. Carpets & more, you are such a disappoint, and honestly, a scam.

Oct 15, 2017
owner was very nice and helped me find a floor from a sample I had from another place. explained to me the different flooring options and prices. came out and measured for my flooring. he gave me quarter round for my cabinet for free and came back out to look at a chip on my floor and set up a time to fix it. cnat say enough good things about this place.

Oct 28, 2017
Best prices in the North Bay... no hidden fees or cost and I saved over 2,000 compared to Home Depot

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm Today
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:11 am - 5 pm

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