We ordered a washer and dryer in-store and it has been an absolute nightmare.
No one in the department was able to help us for over an hour.
We ordered on Wednesday 8/30, and were told they would be delivered Friday 9/1 between 8am and noon. We had also paid an additional pickup fee to have them pickup an old fridge we had in the basement. We were told that the delivery people would install both appliances as long as we had the hoses and parts.
After they didn't show up, we called the store continuously but no one would answer the phone. We went to the Maple Grove location for something else and asked about it at their appliance dept. The salesperson there said we were actually scheduled for Friday 9/8 between 8am and noon. She also called the Plymouth store for us, and they answered on the first try. She gave us a really rude look as if she didn't believe us.
On Thursday 9/7, the delivery people called to verify our delivery window of Friday 9/8 from 8am to noon., and to confirm the pickup of 3 appliances.
Friday 9/8 at about 1pm we contacted the store as we had not yet received our delivery. The shipping manager said we were scheduled for an afternoon delivery, and was very rude and unhelpful regarding the issue. I told her that I had taken off work for the previous Friday morning, as well as this morning, for this delivery, and she stated that it was "out of her hands".
The delivery came at about 2:30pm. They installed the washer, but would not touch the gas line to unhook our dryer. That is when we found out that unless we paid for the $100 installation package, they would only do the water hookups and that's it. They said we could call Lowe's to have the dryer picked up once we were able to have it disconnected.
The delivery people also had no note or record of our fridge pickup. We had to persuade them to take it even though they had the note that they'd be picking up 3 appliances.
We have yet to call to have the old dryer picked up but I suspect it will be an additional nightmare. I would have gladly paid full price for our washer and dryer from anywhere else to avoid this immense headache.
