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The Home Depot

The Home Depot

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3.8 Google Review
902 Murray Rd, East Hanover, New Jersey, 07936, United States
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Refresh Reviews 3.8


May 8, 2018
This is general HD negative. I was able to return stuff without receipt. Not anymore. Never had a problem doing this, now it is impossible. Receipts have been long lost, so I cannot return anymore due to some "suspicious activity" based on some California company.

Apr 15, 2018
I can never find someone when I need them in the outdoor section but when they find me (eventually) I've gotten yelled at for picking things up by myself and then not allowed to carry any more 60lb bags myself. My husband had a different experience. They asked to help him and they did it together. I was told to stop and couldn't push the cart or carry them into my own car.

May 21, 2018
Older Home Depot, good for the trades. Meduim sized, decent selection. As usual the service is hit or miss, some floor people know their stuff others not so much. More crowded than many other HDs.

Jan 8, 2018
Found out today that my home had been vandalized. Given Home Depot's reputable name, I decided to give them a call to see whether or not they had any cameras on stock. I called this location and after waiting for customer service, a woman answered "Home Depot, how can I help you?". To which point I asked if they had any security cameras on stock. The woman responded "are you serious?"....At first I could not believe the response, so I asked again "how much the cheapest camera would be" as to my knowledge, my question was not that outlandish, and I was told to "hold on a moment". 10 minutes later, the same woman answered saying "Home Depot, how can I help you?". At this point I was in disbelief, and questioning whether or not this was (1) complete ignorance and disregard me as a customer or (2) purely incompetent employee. Sure enough, I was put on hold again for another 5 minutes to which point a the same woman answered saying "Home Depot, how can I help you"? Finally, this woman transferred me to another female employee who was fortunately able to give me a price within a reasonable time. THAT IS ALL I WAS LOOKING FOR, A SIMPLE PRICE. This should never have taken 15 minutes for something that takes 10 seconds. Not only that, but their attitude upon asking a simple question was unparalleled to something I had ever seen. Given my circumstance of my home, I was very distraught to see such a reputable name offer such poor customer service. One thing people (employees) do not realize is by drawing away a potential customer (such as myself), you are more or less preventing Home Depot from earning thousands down the road. I was planning on buying 6 cameras today (which I were told were $199 each) and planned on using Home Depot for all future purchases of these sorts down the road. Instead, because of the pure inefficiency of one woman, you have lost thousands of profit not only today but down the road. I wish I had gotten the name of this individual as she was a pure discredit to their employee.

Apr 15, 2018
OK HD location. Usually very crowded, tightly packed with narrow isles, few if any helpful assicuatrs. Parking lot is far too small, leading to constant space shortage. Decent garden section.

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