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Phila Flooring Supply, LLC

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3.2 Google Review

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5699 Rising Sun Ave, Philadelphia, Pennsylvania, 19120, United States

(215) 742-1888 philaflooringsupply.weebly.com

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Refresh Reviews 3.2

arun ramakrishnan

May 31, 2017

I had rated this place 5 stars before. But I took it back once I dealt with customer service. Please read the full review. The good : Super quick, good quality and affordable. Also very nice sales people in the store. I bought kitchen cabinets and granite counter top. they delivered granite in 2 days. Wow! every other place gave us 2 weeks. I would highly recommend them. The bad: they broke my countertop into two pieces at the sink and called it small crack. But they fixed it pretty well. I paid a 500 deposit and my invoice balance was 1300. When the job was done, they charged me 200 extra. I did not realize that. When I went to the store to complain, they showed me a new invoice for 1500. I asked why they didn't send this to me. He said that he is giving me one now. Finally I get a 120$ refund and lots of mumbling. They should work on their customer service. Double check your invoices and charges. Overall, they have affordable options and are very quick. It's just a shame that I had to deal with the bad customer service.

Sonya M Jackson

Dec 20, 2017

Purchased Brown Fantasy Granite countertop. Extra fee incurred to have old countertop removed - not disclosed up front. Appointment at 9AM and they arrived after 3PM to install and the cut was incorrect. Waited 3 days for them to return. Should have been given a discount or some consideration. Spent over $2000 for granite countertop. End result is good. Installers were good. Just an aggravating experience. Would have cancelled the order if it wasn't paid in cash. Wish I had used a credit card and then I would have cancelled.

Arwa Mubaslat

Oct 15, 2017

Worst customer service ever. Unprofessional. Never return phone calls, or keep appointments. Slick management. Maybe cheap prices, but you pay for a piece in mind.

Joel Jones

Nov 9, 2016

Their countertops are awesome.. they have a great selection and Mr Tin was A great pleasure to work with...the employees treat everyone with respect and are very professional. The only downside is y have to wait a bit but it's all worth it ❤❤❤❤❤

Guy Dotan

Oct 31, 2016

I used to do business with them in the past but absolutely NEVER again. They delivered the wrong part and when I called them just hung up the phone and would not return my messages. They also charged my credit card for the full amount without my consent. I only agreed to pay a deposit. Avoid at any cost. To be fair - after multiple attempts to talk with them over the phone, I physically went there and they delivered the right part. Still - horrible customer service, dishonest use of my credit card and a total aggravation and waste of precious time.

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